OTC Specialist

Position Statement The Order to Cash Specialist is responsible for delivering high‑quality credit control services to hotels supported by the UAE Centre of Excellence (COE). The core focus of the role is collections, credit management, and ageing control, ensuring that customer balances are recovered promptly and accurately. The role supports invoicing and payment posting as secondary tasks and during leave cover, but the primary accountability is credit control—reducing aged debt, improving DSO, maintaining customer relationships, and ensuring accuracy of the receivables ledger in line with Hilton policies and compliance requirements.

Required Qualifications Minimum 2 years’ experience in Order to Cash, Credit Control, or Accounts Receivable. Strong communication skills (written and verbal). Highly organized, proactive, and comfortable working to tight deadlines. Ability to build relationships with customers and hotel teams. Fluent in English.   Preferred Qualifications Education: University degree in Finance, Accounting, or a related field. A professional accounting qualification (ACA, ACCA, CIMA, CA, or equivalent) will be an advantage. Experience: Finance Shared Services or hotel experience in a management level position required. Technical Knowledge: a command of PMS, POS and ERP systems (eg. PEP, OnQ / OA, Micros, Agilysys and Navision), and data tools (eg. Excel, PowerBI, PowerQuery, PowerAutomate). Hospitality, travel or tourism industry experience.

The Order to Cash Specialist is responsible for delivering high‑quality credit control services to hotels supported by the UAE Centre of Excellence (COE). The core focus of the role is collections, credit management, and ageing control, ensuring that customer balances are recovered promptly and accurately. The role supports invoicing and payment posting as secondary tasks and during leave cover, but the primary accountability is credit control—reducing aged debt, improving DSO, maintaining customer relationships, and ensuring accuracy of the receivables ledger in line with Hilton policies and compliance requirements.