Accounts Receivable

Position Summary The Accounts Receivable is responsible for the efficient management of the hotel's receivables portfolio, ensuring timely billing, accurate revenue recognition, effective credit control, and prompt collection of outstanding balances. This role works closely with Finance, Sales, Events, Reservations, Front Office, and external partners to maintain strong client relationships while protecting the financial interests of the resort. The position supports the Credit Manager and Finance leadership team in maintaining healthy cash flow, minimizing credit risk, ensuring compliance with company policies, and delivering exceptional service standards aligned with Rosewood's luxury hospitality philosophy. Key Responsibilities Accounts Receivable Management Review, verify, and process all invoices related to corporate accounts, travel agencies, event clients, group bookings, and city ledger accounts. Ensure timely and accurate issuance of invoices in accordance with contractual agreements and company policies. Monitor outstanding receivables and proactively follow up on overdue accounts. Maintain accurate guest, corporate, and agency account records within the Property Management System (PMS). Reconcile Accounts Receivable subsidiary ledgers with the General Ledger on a regular basis. Investigate and resolve billing discrepancies, disputed charges, and payment variances promptly. Ensure all supporting documentation is complete and properly attached to invoices and billing records. Credit Control & Collections Monitor customer credit limits and identify potential credit risks. Perform collection activities in a professional and service-oriented manner while maintaining excellent client relationships. Coordinate collection efforts with Sales, Events, Reservations, and Operations teams when required. Prepare aging reports and recommend actions to improve collection performance. Escalate high-risk or delinquent accounts to the Credit Manager and Finance leadership as appropriate. Support bad debt prevention initiatives and recommend provisions when necessary. Revenue & Payment Reconciliation Verify the accuracy of guest folios, banquet event billing, group master accounts, and city ledger postings. Review and reconcile credit card transactions, online payment platforms, bank transfers, and digital payment channels. Ensure timely settlement of card payments and investigate any outstanding or disputed transactions. Perform account reconciliations and ensure balances agree across all financial systems. Support month-end closing activities related to Accounts Receivable. Financial Reporting & Compliance Prepare regular Accounts Receivable aging reports, collection forecasts, and management summaries. Assist in preparing monthly financial reports and cash flow analysis. Ensure compliance with Rosewood policies, internal controls, accounting standards, and local regulations within Saudi Arabia. Maintain complete, accurate, and audit-ready records and documentation. Support internal and external audits by providing required reports and reconciliations. Stakeholder Management Act as the primary point of contact for customer inquiries related to invoicing, payments, credit arrangements, and account reconciliation. Build and maintain strong working relationships with corporate clients, travel partners, event organizers, and key stakeholders. Collaborate closely with Sales and Events teams to ensure proper billing arrangements prior to guest arrival and event execution. Participate in Credit Committee meetings and provide updates on collection performance and credit exposure. Operational Excellence Continuously identify opportunities to improve billing, collection, and reconciliation processes through automation and digital solutions. Maintain data integrity across PMS, ERP, POS, and financial systems. Contribute to process improvements that enhance efficiency, cash collection, and internal controls. Support departmental projects, system implementations, and finance transformation initiatives as required. Leadership & Culture Demonstrate Rosewood's values, culture, and service excellence at all times. Act as a brand ambassador and maintain the highest standards of professionalism and integrity. Support the development of team members through knowledge sharing and collaboration. Maintain confidentiality of all financial and guest-related information. Perform additional duties assigned by management in accordance with business requirements. Qualifications Fluency in English required. Bachelor's Degree in Accounting, Finance, Business Administration, or a related field. Professional accounting or finance certifications are an advantage. Additional training in hospitality finance is preferred. Experience Minimum 3 years of Accounts Receivable or Credit Control experience, preferably within luxury hospitality. Previous experience in a five-star hotel, luxury resort, or international hospitality environment is pref

Bachelor's Degree in Accounting, Finance, Business Administration, or a related field. Minimum 3 years of Accounts Receivable or Credit Control experience, preferably within luxury hospitality. Professional accounting or finance certifications are an advantage. Additional training in hospitality finance is preferred. Fluency in English required.

Accounts Receivable Management: process invoices for corporate accounts, travel agencies, event clients, group bookings, and city ledger; ensure timely and accurate invoicing; monitor outstanding receivables and follow up on overdue accounts; maintain accurate guest, corporate, and agency records in the PMS; reconcile AR subsidiary ledgers with the General Ledger; investigate billing discrepancies and ensure documentation is attached. Credit Control & Collections: monitor credit limits and identify risks; perform collections professionally; coordinate with Sales, Events, Reservations, and Operations; prepare aging reports and improve collection performance; escalate high-risk accounts as needed; support bad debt prevention. Revenue & Payment Reconciliation: verify guest folios, banquet billing, group master accounts, and city ledger postings; reconcile credit card and online payments; ensure timely settlement of card payments; perform account reconciliations and assist month-end close. Financial Reporting & Compliance: prepare AR aging reports, collection forecasts, and management summaries; assist with monthly financial reports and cash flow analysis; ensure compliance with policies and local regulations in Saudi Arabia; maintain audit-ready records. Stakeholder Management: act as primary contact for invoicing, payments, credit arrangements, and reconciliations; build relationships with corporate clients and partners; collaborate with Sales and Events for proper billing; participate in Credit Committee meetings. Operational Excellence: identify opportunities to improve billing, collection, and reconciliation processes; maintain data integrity across systems; contribute to process improvements and finance transformation initiatives. Leadership & Culture: uphold Rosewood values and professionalism; maintain confidentiality; support team development and manage additional duties as required.