IT Support Specialist - Emirati

IT Support Specialist - Emirati Job Details | Mediclinic We use cookies to offer you the best possible website experience. This includes cookies necessary for the website’s optimal functioning. Additionally, you can decide and change, at any time, whether you accept cookies or choose to opt out of cookies that either improves the website’s performance or are used to display content tailored to your interest. Please note that your experience of the site and the services we are able to offer may be impacted if you do not accept all cookies. Modify Cookie Preferences Reject All Cookies Accept All Cookies Skip to main content Home About Us Who We Are Values and Ideal Candidate Employee Development Benefits Employee Testimonials Opportunities Search Jobs by Keyword Search Jobs by Location Join our Talent Community Application Process and FAQ How to Apply Job Application Tips International Applications Frequently Asked Questions Mediclinic Middle East Corporate Site Manage My Profile Employee Login Home About Us Who We Are Values and Ideal Candidate Employee Development Benefits Employee Testimonials Opportunities Search Jobs by Keyword Search Jobs by Location Join our Talent Community Application Process and FAQ How to Apply Job Application Tips International Applications Frequently Asked Questions Mediclinic Middle East Corporate Site Manage My Profile Employee Login Manage My Profile Employee Login How to Apply Search for Opportunities Testimonials Search for Opportunities or Jobs... Show More Options Loading... Discipline All Country/Region All City All Facility All Jobs by Function All Select how often (in days) to receive an alert: Create Alert × Select how often (in days) to receive an alert: Apply now » Apply now Start applying with LinkedIn Apply Now Start Please wait... × Important Notice Mediclinic wants to alert candidates that third parties are from time to time fraudulently advertising vacancies at Mediclinic and / or offering employment contracts with subsequent payment instructions to accounts linked to the fraudulent activity. Please note that Mediclinic will never request payment for an application or offer made. All official vacancies are advertised on the Mediclinic career website and candidates are advised to visit the site to confirm the validity of vacancies. Close IT Support Specialist - Emirati Search Jobs by Keyword | Search Jobs by Location | Back to Middle East Closing date: 13/10/2026 Number of positions: 1 Recruiter name: Fatma Alharthi Reference number: 73476 Workplace Type: Mediclinic Corporate Office Dubai | Dubai | United Arab Emirates MAIN PURPOSE OF JOB To provide first line support via the MCME ICT service desk or onsite at business unit level to resolve ICT technical problems KEY RESPONSIBILITY AREAS Identify and classify requests through diagnostic techniques and pertinent questions (Cherwell) Determine the best solution based on the issue and details provided by customers Direct unresolved issues to the next level of support personnel in a timely manner to minimise the impact on business Maintain service records and their resolution in the IT Service Management tool REQUIRED EDUCATION Bachelor Degree in Computer Science or ICT equivalent degree from an accredited institution Certification in ITIL v3 Foundations will be an advantage REQUIRED EXPERIENCE At least 1 years’ experience in an ICT support service environment REQUIRED JOB SKILLS AND KNOWLEDGE Able to complete the necessary documentation First line hardware and software technical problem solving skills Client service and related management principles IT service management tool ITIL Service Management based skillset for Incident, Change, Problem and Request management All applicants will be considered, with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program. If you wish to grow with us, apply now and become a part of the Mediclinic Middle East Family Join our Talent Community Become a part of our Talent Community and we will get in touch with you as soon as there is a relevant opening that fits your skills, interests and experience. Sign Up Job Type: Job Segment: Service Desk, Computer Science, Customer Service, Technology Apply now » Apply now Start applying with LinkedIn Apply Now Start Please wait... Find similar jobs: Search By Keyword - MCME, Search By Keyword, Middle East - Internal, Hirslanden - Internal, Emirati - MCME Mediclinic Group 2025 © Privacy Policy Terms of Use Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. © Mediclinic Middle East 2025 × Cookie Consent Manager When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we

REQUIRED EDUCATION: Bachelor Degree in Computer Science or ICT equivalent degree from an accredited institution. Certification in ITIL v3 Foundations will be an advantage. RECOMMENDED EXPERIENCE: At least 1 year’s experience in an ICT support service environment.

MAIN PURPOSE OF JOB: To provide first line support via the MCME ICT service desk or onsite at business unit level to resolve ICT technical problems. KEY RESPONSIBILITY AREAS: Identify and classify requests through diagnostic techniques and pertinent questions (Cherwell). Determine the best solution based on the issue and details provided by customers. Direct unresolved issues to the next level of support personnel in a timely manner to minimise the impact on business. Maintain service records and their resolution in the IT Service Management tool.