Client Engagement Agent - Emirati

Client Engagement Agent - Emirati Job Details | Mediclinic We use cookies to offer you the best possible website experience. This includes cookies necessary for the website’s optimal functioning. Additionally, you can decide and change, at any time, whether you accept cookies or choose to opt out of cookies that either improves the website’s performance or are used to display content tailored to your interest. Please note that your experience of the site and the services we are able to offer may be impacted if you do not accept all cookies. Modify Cookie Preferences Reject All Cookies Accept All Cookies Skip to main content Home About Us Who We Are Values and Ideal Candidate Employee Development Benefits Employee Testimonials Opportunities Search Jobs by Keyword Search Jobs by Location Join our Talent Community Application Process and FAQ How to Apply Job Application Tips International Applications Frequently Asked Questions Mediclinic Middle East Corporate Site Manage My Profile Employee Login Home About Us Who We Are Values and Ideal Candidate Employee Development Benefits Employee Testimonials Opportunities Search Jobs by Keyword Search Jobs by Location Join our Talent Community Application Process and FAQ How to Apply Job Application Tips International Applications Frequently Asked Questions Mediclinic Middle East Corporate Site Manage My Profile Employee Login Manage My Profile Employee Login How to Apply Search for Opportunities Testimonials Search for Opportunities or Jobs... Show More Options Loading... Discipline All Country/Region All City All Facility All Jobs by Function All Select how often (in days) to receive an alert: Create Alert × Select how often (in days) to receive an alert: Apply now » Apply now Start applying with LinkedIn Apply Now Start Please wait... × Important Notice Mediclinic wants to alert candidates that third parties are from time to time fraudulently advertising vacancies at Mediclinic and / or offering employment contracts with subsequent payment instructions to accounts linked to the fraudulent activity. Please note that Mediclinic will never request payment for an application or offer made. All official vacancies are advertised on the Mediclinic career website and candidates are advised to visit the site to confirm the validity of vacancies. Close Client Engagement Agent - Emirati Search Jobs by Keyword | Search Jobs by Location | Back to Middle East Closing date: 24/11/2026 Number of positions: 1 Recruiter name: Reem Mansoor Reference number: 74553 Workplace Type: Mediclinic Al Ain Hospital | Al Ain | United Arab Emirates MAIN PURPOSE OF JOB Clearly communicate with and provide assistance to patients through multiple channels of communication including telephone, email, social media and the internet, in a manner that actively promotes patient satisfaction KEY RESPONSIBILITY AREAS Attend to all incoming telephone calls promptly, efficiently and in a professional manner Schedule appointments according to set procedures and policies Document all interactions and activities relevant to the call and uses appropriate Wrap-up code Conduct all outbound calls in an efficient, effective and professional manner Transfer calls correctly to the appropriate staff and/or extensions as needed and required Inform and provide information regarding MCME hospitals and clinics, departments, physicians, directions and available services Document all complaints and report all incidents to the Contact Centre Supervisor in a timely manner to ensure continuous improvement of own services as well as the services of the contact centre REQUIRED EDUCATION High School Diploma or equivalent (Grade 12) A relevant Bachelor’s degree will be an advantage REQUIRED EXPERIENCE At least 1 year Contact/Call Centre experience in a customer service operations environment Relevant experience in a hospitality or healthcare environment will be an advantage REQUIRED JOB SKILLS AND KNOWLEDGE Basic Arabic language skills Client service and related management principles Confidentiality and dealing with sensitive information Demonstrate computer skills (MS Office, Outlook, Avaya Aura, Trakcare, Avaya/Cisco phones) Demonstrate the ability to work accurately and quickly Effective communication Medical terminology Verbal and written communication skills in English All applicants will be considered, with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program. If you wish to grow with us, apply now and become a part of the Mediclinic Middle East Family Join our Talent Community Become a part of our Talent Community and we will get in touch with you as soon as there is a relevant opening that fits your skills, interests and experience. Sign Up Job Type: Administration Job Segment: Call Center, Cisco, Customer Service, Technology Apply now » Apply now Start applying with LinkedIn Apply Now Start Please wait... Find similar jobs: Search By Ke

High School Diploma or equivalent (Grade 12). A relevant Bachelor’s degree will be an advantage. At least 1 year Contact/Call Centre experience in a customer service operations environment. Relevant experience in a hospitality or healthcare environment will be an advantage. Basic Arabic language skills. Demonstrate computer skills (MS Office, Outlook, Avaya Aura, Trakcare, Avaya/Cisco phones). Verbal and written communication skills in English. Confidentiality and dealing with sensitive information. Demonstrate the ability to work accurately and quickly. Medical terminology. Effective communication.

Clearly communicate with and provide assistance to patients through multiple channels of communication including telephone, email, social media and the internet, in a manner that actively promotes patient satisfaction. Attend to all incoming telephone calls promptly, efficiently and in a professional manner. Schedule appointments according to set procedures and policies. Document all interactions and activities relevant to the call and uses appropriate Wrap-up code. Conduct all outbound calls in an efficient, effective and professional manner. Transfer calls correctly to the appropriate staff and/or extensions as needed and required. Inform and provide information regarding MCME hospitals and clinics, departments, physicians, directions and available services. Document all complaints and report all incidents to the Contact Centre Supervisor in a timely manner to ensure continuous improvement of own services as well as the services of the contact centre.