Senior Manager, Group Vendor Performance & Relationship Management

M42 — Overview M42 delivers comprehensive healthcare services across the full continuum of care; from primary care to advanced specialty treatments. Leveraging cutting-edge health technologies and precision medicine, we ensure the highest standards of effectiveness, efficiency, and patient-centered outcomes. With a global presence spanning more than 480 facilities in 27 countries and a dedicated workforce of over 20,000 professionals, M42 is uniquely positioned to redefine the future of healthcare on a global scale. M42 is seeking an accomplished Senior Manager, Group Vendor Performance & Relationship Management to oversee the relationships, performance and commercial governance of strategic vendors supporting Enterprise Business Services. The role will maintain a consistent, enterprise-wide view of vendor performance across Information Technology, Facilities Management, Business Intelligence, and Procurement & Supply Chain. It will provide independent, evidence-based insights and recommendations to support effective governance, service performance and commercial decision-making across M42’s corporate and operating platforms. Responsibilities Lead M42’s strategic vendor relationships across Enterprise Business Services, serving as the principal relationship and escalation point for vendors, service owners, platforms and operating entities. Establish and lead the vendor governance rhythm, including performance reviews, executive business reviews, steering committees and escalation forums, with clear ownership and closure of agreed actions. Own the enterprise SLA and KPI framework for strategic contracts, ensuring consistent metric definitions, reliable performance data and alignment between vendor commitments and internal service expectations. Monitor service delivery and relationship health, proactively identifying performance deterioration, recurring issues and continuity risks, and driving corrective action with accountable stakeholders. Provide commercial oversight across the portfolio, monitoring pricing adherence, rate cards, volume commitments, entitlements, savings evidence, scope creep and off-contract expenditure. Shape renewal, extension, renegotiation and exit recommendations by consolidating vendor performance, commercial analysis, benchmarking, market position and contractual risk ahead of key decision dates. Maintain effective contract governance and assurance, including strategic contract information, risk and issue registers, breach records, corrective action plans, governance decisions and audit-ready evidence. Translate vendor, performance and commercial data into executive insight, providing clear reports and evidence-based recommendations to senior leadership while leading and developing assigned team members. Qualifications Bachelor’s degree in Business, Supply Chain, Finance, Law, Healthcare Administration or a related discipline. Ten to fourteen years of relevant experience in strategic vendor management, contract performance, outsourcing, supplier governance or commercial management. Demonstrated experience managing a high-value and complex vendor portfolio across multiple business units, legal entities, service areas or countries. Proven success managing global enterprise vendors and influencing senior internal and external stakeholders without relying on formal authority. Strong commercial and contractual expertise, including pricing structures, rate cards, service levels, savings validation, benchmarking, renewals and contractual remedies. Strong analytical and systems capability, including advanced Excel skills and experience with ERP, procure-to-pay or contract management platforms; familiarity with business intelligence reporting is advantageous. Excellent written and spoken English with strong executive communication skills; experience within healthcare, another regulated sector or a shared-services environment, professional certification such as CIPS, WorldCC or ITIL, and Arabic language capability are advantageous.

Bachelor’s degree in Business, Supply Chain, Finance, Law, Healthcare Administration or a related discipline. Ten to fourteen years of relevant experience in strategic vendor management, contract performance, outsourcing, supplier governance or commercial management. Demonstrated experience managing a high-value and complex vendor portfolio across multiple business units, legal entities, service areas or countries. Proven success managing global enterprise vendors and influencing senior internal and external stakeholders without relying on formal authority. Strong commercial and contractual expertise, including pricing structures, rate cards, service levels, savings validation, benchmarking, renewals and contractual remedies. Strong analytical and systems capability, including advanced Excel skills and experience with ERP, procure-to-pay or contract management platforms; familiarity with business intelligence reporting is advantageous. Excellent written and spoken English with strong executive communication skills; experience within healthcare, another regulated sector or a shared-services environment, professional certification such as CIPS, WorldCC or ITIL, and Arabic language capability are advantageous.

Lead M42’s strategic vendor relationships across Enterprise Business Services, serving as the principal relationship and escalation point for vendors, service owners, platforms and operating entities. Establish and lead the vendor governance rhythm, including performance reviews, executive business reviews, steering committees and escalation forums, with clear ownership and closure of agreed actions. Own the enterprise SLA and KPI framework for strategic contracts, ensuring consistent metric definitions, reliable performance data and alignment between vendor commitments and internal service expectations. Monitor service delivery and relationship health, proactively identifying performance deterioration, recurring issues and continuity risks, and driving corrective action with accountable stakeholders. Provide commercial oversight across the portfolio, monitoring pricing adherence, rate cards, volume commitments, entitlements, savings evidence, scope creep and off-contract expenditure. Shape renewal, extension, renegotiation and exit recommendations by consolidating vendor performance, commercial analysis, benchmarking, market position and contractual risk ahead of key decision dates. Maintain effective contract governance and assurance, including strategic contract information, risk and issue registers, breach records, corrective action plans, governance decisions and audit-ready evidence. Translate vendor, performance and commercial data into executive insight, providing clear reports and evidence-based recommendations to senior leadership while leading and developing assigned team members.