Call Center Officer

Apply now » Apply now Start applying with LinkedIn Apply Now Start Please wait... Call Center Officer SA 5 Oct 2026 Long Description Receiving incoming calls from customers and responding to inquiries about available rental services. Assisting customers in making car reservations, confirming bookings, and modifying or canceling them as requested by the customer. Handling customer complaints and inquiries. Informing customers about promotional offers and special discounts provided by the company Contacting customers after the rental period to ensure their satisfaction with the service and the condition of the returned vehicle. Providing reports to management on the number of incoming calls, recurring complaints, and customer feedback to improve service. Regularly updating the customer database and documenting all details related to reservations and communication with customers. Key Job Responsibilities Provide guidance and on-the-job training for junior colleagues and conduct knowledge sharing to facilitate the achievement of team objectives and completion of tasks in an efficient manner, which is consistent with operating procedures and policy. Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner. Participate in the identification of opportunities for continuous improvement and sustainability of systems, processes, and practices considering leading standards, productivity improvement, and cost reduction. Prepare departmental/unit statements and reports in a timely and accurate manner to meet Lumi’s requirements, policies, and quality standards. Role Level Description Know-how: Applies knowledge and skills gained through encountering similar situations at work to a variety of day-to-day activities with minimal guidance from more experienced roles. Applies expertise relevant to own functional area to assist in contributing to Lumi's objectives. Communication: Able to explain complex information to a diverse group of stakeholders in a logical and concise manner. Accountability:Works within guidelines and policies while impacting the quality of own work and the works of others. Complexity:Solves problems in straightforward situations by using judgment and technical experience. Job Requirements Education: Bachelor's degree Major: Business Administration, Public Relations, or any related field. Minimum Years of Relevant Experience: 2 years Competencies Apply now » Apply now Start applying with LinkedIn Apply Now Start Please wait... Find similar jobs: Careers Home Locations Corporate Home Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. × Cookie Consent Manager When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer. Required Cookies These cookies are required to use this website and can't be turned off. Required Cookies Show More Details Required Cookies Provider Description Enabled SAP as service provider We use the following session cookies, which are all required to enable the website to function: "route" is used for session stickiness "careerSiteCompanyId" is used to send the request to the correct data centre "JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor "Load balancer cookie" (actual cookie name may vary) prevents a visitor from bouncing from one instance to another Cookies from provider SAPasserviceprovider are required and cannot be turned off Advertising Cookies These cookies serve ads that are relevant to your interests. You may freely choose to accept or decline these cookies at any time. Note that certain functionality that these third parties make available may be impacted if you do not accept these cookies. Consent to all Advertising Cookies Show More Details Advertising Cookies Provider Description Enabled LinkedIn LinkedIn is an employment-oriented social networking service. We use the Apply with LinkedIn feature to allow you to apply for jobs using your LinkedIn profile. Opting out of LinkedIn cookies will disable your ability to use Apply with LinkedIn. Cookie Policy Cookie Table Privacy Policy Terms and Conditions Consent to cookies from provider LinkedIn Confirm My Choices Reject All Cookies Accept All Cookies

Receiving incoming calls from customers and responding to inquiries about available rental services. Assisting customers in making car reservations, confirming bookings, and modifying or canceling them as requested by the customer. Handling customer complaints and inquiries. Informing customers about promotional offers and special discounts provided by the company. Contacting customers after the rental period to ensure their satisfaction with the service and the condition of the returned vehicle. Providing reports to management on the number of incoming calls, recurring complaints, and customer feedback to improve service. Regularly updating the customer database and documenting all details related to reservations and communication with customers. Prepare departmental/unit statements and reports in a timely and accurate manner to meet Lumi’s requirements, policies, and quality standards.