Call Center Officer

We are looking for a Call Center Officer to deliver an exceptional customer experience throughout the car rental journey. You will handle customer inquiries, reservations, complaints, and follow-ups while ensuring accurate documentation and smooth service. Key Responsibilities: • Handle incoming customer calls and inquiries about rental services • Manage car reservations, including bookings, modifications, and cancellations • Handle customer complaints and ensure timely resolution • Inform customers about promotions, discounts, and available services • Follow up with customers after rentals to ensure satisfaction • Maintain accurate customer records and reservation details • Prepare reports on calls, complaints, and customer feedback • Support and guide junior team members through knowledge sharing and on-the-job training • Follow departmental policies, procedures, and service standards • Identify opportunities for continuous improvement in customer service What We’re Looking For: • Bachelor’s degree in Business Administration, Public Relations, or a related field • Minimum 2 years of relevant experience in customer service or a similar role • Strong communication and interpersonal skills • Good problem-solving and organizational skills • Attention to detail and ability to maintain accurate records • Ability to handle customer complaints professionally • Ability to work effectively in a fast-paced environment If you’re passionate about customer experience and enjoy working in a dynamic environment, we’d love to hear from you. Show more Show less

Bachelor’s degree in Business Administration, Public Relations, or a related field. Minimum 2 years of relevant experience in customer service or a similar role.

Handle incoming customer calls and inquiries about rental services; Manage car reservations, including bookings, modifications, and cancellations; Handle customer complaints and ensure timely resolution; Inform customers about promotions, discounts, and available services; Follow up with customers after rentals to ensure satisfaction; Maintain accurate customer records and reservation details; Prepare reports on calls, complaints, and customer feedback; Support and guide junior team members through knowledge sharing and on-the-job training; Follow departmental policies, procedures, and service standards; Identify opportunities for continuous improvement in customer service.