IT Support Engineer

Job Title: IT Support Engineer Location: Dubai Emirate, United Arab Emirates Role Summary Blink Experience is seeking a hands-on IT Support Engineer to maintain reliable day-to-day IT operations and provide effective support to employees. The role covers Microsoft 365 administration, identity and access management, endpoint management, networking, and general infrastructure support. The successful candidate will take ownership of technical issues from diagnosis through resolution, communicate clearly with users, and work independently across a broad range of IT responsibilities. Key Responsibilities • Administer Microsoft 365 services, including Exchange Online, Teams, SharePoint, and OneDrive; troubleshoot email, collaboration, licensing, and access issues. • Manage Microsoft Entra ID users, groups, access permissions, and multifactor authentication; support secure employee onboarding and offboarding. • Use Microsoft Intune to enroll, configure, and manage devices, deploy applications, and troubleshoot device compliance and configuration issues. • Install, configure, maintain, and troubleshoot Windows laptops and desktops, business applications, printers, and other workplace IT equipment. • Diagnose and resolve connectivity problems involving TCP/IP, DNS, DHCP, Wi-Fi, switches, routers, firewalls, and VPN access. • Investigate incidents using logs, diagnostic tools, and structured troubleshooting; identify root causes, apply fixes, and confirm service restoration with users. • Support infrastructure availability, routine maintenance, patching, endpoint security, and backup monitoring within the assigned environment. • Maintain accurate IT asset records, configuration documentation, troubleshooting guides, and records of incidents and resolutions. • Prioritize support requests according to business impact, keep users informed, and coordinate with vendors or specialist providers when needed while retaining ownership of resolution. Required Skills • Direct administration and troubleshooting experience with Microsoft 365, Microsoft Entra ID, and Microsoft Intune. • Strong working knowledge of Windows operating systems, endpoint deployment, application installation, patching, and device troubleshooting. • Practical networking knowledge, including TCP/IP, DNS, DHCP, Wi-Fi, VPNs, and common network equipment. • PowerShell scripting for routine administration, reporting, or troubleshooting (preferred). • Exposure to Windows Server, Active Directory, backup and recovery tools, or virtualized infrastructure (preferred). Required Qualifications • Relevant qualification in IT, computer science, or a related field, or equivalent practical experience. • Relevant Microsoft, networking, or IT support certifications, supported by demonstrable practical skills (preferred). Experience Requirement • Proven practical experience in IT support or systems administration covering both end-user support and broader IT operations. • Experience supporting a small or mid-sized organization where the IT team handles a broad range of operational responsibilities (preferred). Location / Work Mode Dubai, UAE | Full-time

Relevant qualification in IT, computer science, or a related field, or equivalent practical experience. Relevant Microsoft, networking, or IT support certifications, supported by demonstrable practical skills (preferred).

Administer Microsoft 365 services, including Exchange Online, Teams, SharePoint, and OneDrive; troubleshoot email, collaboration, licensing, and access issues. Manage Microsoft Entra ID users, groups, access permissions, and multifactor authentication; support secure employee onboarding and offboarding. Use Microsoft Intune to enroll, configure, and manage devices, deploy applications, and troubleshoot device compliance and configuration issues. Install, configure, maintain, and troubleshoot Windows laptops and desktops, business applications, printers, and other workplace IT equipment. Diagnose and resolve connectivity problems involving TCP/IP, DNS, DHCP, Wi-Fi, switches, routers, firewalls, and VPN access. Investigate incidents using logs, diagnostic tools, and structured troubleshooting; identify root causes, apply fixes, and confirm service restoration with users. Support infrastructure availability, routine maintenance, patching, endpoint security, and backup monitoring within the assigned environment. Maintain accurate IT asset records, configuration documentation, troubleshooting guides, and records of incidents and resolutions. Prioritize support requests according to business impact, keep users informed, and coordinate with vendors or specialist providers when needed while retaining ownership of resolution.