Senior Solutions Architect (Amazon Connect)

Senior Solutions Architect - Amazon Connect UAE Remote Initial 6 months - AED 3,000 per day We’re supporting an established AWS Partner as they continue to grow their AWS Professional Services capability, and we’re looking for a Senior Solutions Architect specialising in Amazon Connect. This is a senior, hands-on role combining pre-sales, solution architecture and delivery leadership. You’ll become a trusted technical lead for customers and AWS, helping organisations transform their contact centre environments through Amazon Connect. From initial discovery and solution design through to implementation and go-live, you’ll take ownership of the technical journey. You’ll also play an important role in building out Amazon Connect as a repeatable Professional Services capability, developing offerings, reference architectures, delivery approaches and the skills of the wider team. What you'll be doing • Lead discovery and solution design for Amazon Connect opportunities • Partner with Account Managers throughout the pre-sales process • Produce technical estimates, proposals and Statements of Work • Present solutions confidently to technical, business and executive stakeholders • Lead Amazon Connect implementations and migrations from platforms such as Avaya, Genesys and Cisco • Design contact flows, routing, queues, IVR and self-service journeys • Integrate Amazon Connect with Salesforce, ServiceNow, Dynamics and other enterprise systems • Deliver Contact Lens, Amazon Lex, Q in Connect, Customer Profiles, Voice ID and workforce management capabilities • Design secure, resilient and well-architected AWS solutions • Build reusable templates, reference architectures and Infrastructure as Code patterns • Mentor engineers and help develop the wider Amazon Connect capability • Contribute to broader AWS projects including migrations, Landing Zones and modernisation What we're looking for • Significant hands-on experience designing and delivering Amazon Connect solutions in production • Strong contact centre knowledge across telephony, routing, agent experience, reporting, call recording and PCI DSS • Proven pre-sales experience across discovery, architecture, estimating and customer presentations • Broad AWS experience across networking, compute, security, IAM and serverless technologies • Strong knowledge of Lambda, API Gateway and DynamoDB • Experience integrating contact centre platforms with CRM and enterprise systems • Experience leading technical teams and owning customer delivery • Strong communication skills with the ability to engage senior stakeholders Bonus points for: • AWS Solutions Architect Professional certification • Amazon Lex, Contact Lens or Q in Connect experience • Terraform, CloudFormation or CDK • Legacy contact centre migration experience • Previous AWS Partner or consultancy experience • Experience helping build a new service line or technical practice This is an excellent opportunity for someone who wants to deliver Amazon Connect projects. You’ll have the chance to help shape and grow the solution around it, while remaining hands-on with customers and technology.

Significant hands-on experience designing and delivering Amazon Connect solutions in production; Strong contact centre knowledge across telephony, routing, agent experience, reporting, call recording and PCI DSS; Proven pre-sales experience across discovery, architecture, estimating and customer presentations; Broad AWS experience across networking, compute, security, IAM and serverless technologies; Strong knowledge of Lambda, API Gateway and DynamoDB; Experience integrating contact centre platforms with CRM and enterprise systems; Experience leading technical teams and owning customer delivery; Strong communication skills with the ability to engage senior stakeholders.

Lead discovery and solution design for Amazon Connect opportunities; Partner with Account Managers throughout the pre-sales process; Produce technical estimates, proposals and Statements of Work; Present solutions confidently to technical, business and executive stakeholders; Lead Amazon Connect implementations and migrations from platforms such as Avaya, Genesys and Cisco; Design contact flows, routing, queues, IVR and self-service journeys; Integrate Amazon Connect with Salesforce, ServiceNow, Dynamics and other enterprise systems; Deliver Contact Lens, Amazon Lex, Q in Connect, Customer Profiles, Voice ID and workforce management capabilities; Design secure, resilient and well-architected AWS solutions; Build reusable templates, reference architectures and Infrastructure as Code patterns; Mentor engineers and help develop the wider Amazon Connect capability; Contribute to broader AWS projects including migrations, Landing Zones and modernisation.