Customs Clearance Coordinator

Join the Team at ABYAT - Your Gateway to Retail Excellence! About us Are you ready to be part of the largest retail store in the Middle East? ABYAT, spanning an impressive 22,000 square meters and offering over 22,000 products, is your one-stop destination for all things home improvement and more. From elegant tiles and captivating wallpapers to state-of-the-art lighting solutions and stylish kitchen fixtures, we pride ourselves on offering a diverse array of top-quality products under one roof. Established locally with a vision for excellence, ABYAT has been setting benchmarks since its inception in September 2005. With an unwavering focus on our customers, we've crafted an experience that revolves around their needs, from our meticulously designed store layouts to our unparalleled service offerings. Expanding beyond our roots in Kuwait, ABYAT is now making waves in Saudi Arabia and setting our sights on Qatar and the UAE. As we continue to grow, we're seeking passionate individuals to join our dynamic team and contribute to our journey of success. Position: Customs Clearance Coordinator Location: Kuwait Type: Full-time Role Purpose The Customs Clearance Coordinator is responsible for day-to-day shipment and document follow-up for import and export shipments by sea, air, and land. The role coordinates with internal teams, customs brokers, shipping lines, freight forwarders, and government authorities to support timely and compliant customs clearance and accurate shipment reporting. Accountabilities and Activities Shipment & Clearance Follow-Up • Track daily import and export shipments by sea, air, and land until customs release and delivery. • Follow up clearance progress with appointed customs brokers and escalate delays or issues when needed. Documentation & Pre-Alert • Collect, review, and file shipping and customs documents received from supply chain, business units, suppliers, and freight forwarders. • Check document completeness and identify discrepancies before customs submission. • Verify HS code classification and declaration accuracy in coordination with brokers and internal teams. Government Approvals & Inspections • Prepare and follow up on required approvals, permits, COC, and technical inspection certificates when assigned. • Use relevant Kuwait government portals such as MOH, CITRA, EPA/Ozone, PAI, Ministry of Commerce, and other authorities as applicable. Broker & Stakeholder Coordination • Coordinate with customs brokers, shipping lines, freight forwarders, warehouse teams, Supply Chain, and business units. • Provide regular shipment status updates and support resolution of operational requirements. Reporting & Petty Cash • Prepare shipment tracking reports and daily activity reports accurately and on time. • Handle clearance-related petty cash, supporting documents, and reconciliation in line with company procedures. Compliance & Issue Escalation • Maintain accurate shipment records and support compliant import/export execution. • Report documentation gaps, customs holds, inspection issues, or other risks to the Senior Officer / Team Leader. Transportation Coordination & Delivery Execution • Coordinate transportation execution after customs clearance by arranging trucks with approved transporters for both domestic and cross-border shipments. • Follow up on shipment dispatch from port, airport, or bonded facilities to warehouse or final destination. • Monitor shipment movement and ensure on-time delivery according to operational timelines. • Coordinate with warehouse and transportation teams to ensure smooth inbound and outbound shipment handling. • Track transportation status through the system and ensure shipment visibility until final delivery completion. Requirements Knowledge and Experience • 3-5 years of relevant experience in customs clearance, shipping, import/export, freight forwarding, or logistics operations in Kuwait. • Good knowledge of Kuwait customs clearance procedures and shipping documents for sea, air, and land and cross-border shipments. • Practical experience coordinating with customs brokers, shipping lines, freight forwarders, suppliers, and internal teams. • Good knowledge of Excel and shipment tracking/reporting; familiarity with ERP/ SAP. • Arabic and English communication skills are required. Education and Certifications • Diploma or Bachelor's degree in Logistics, Supply Chain, Business Administration, International Trade, or a related field. • Familiarity with Kuwait government portals and approval requirements, including MOH, CITRA, EPA/Ozone, PAI, Ministry of Commerce, and other authorities as applicable. • Knowledge of COC, technical inspection certificates, import permits, and related clearance approvals is preferred.

3-5 years of relevant experience in customs clearance, shipping, import/export, freight forwarding, or logistics operations in Kuwait. Good knowledge of Kuwait customs clearance procedures and shipping documents for sea, air, and land and cross-border shipments. Practical experience coordinating with customs brokers, shipping lines, freight forwarders, suppliers, and internal teams. Good knowledge of Excel and shipment tracking/reporting; familiarity with ERP/ SAP. Arabic and English communication skills are required. Diploma or Bachelor's degree in Logistics, Supply Chain, Business Administration, International Trade, or a related field. Familiarity with Kuwait government portals and approval requirements, including MOH, CITRA, EPA/Ozone, PAI, Ministry of Commerce, and other authorities as applicable. Knowledge of COC, technical inspection certificates, import permits, and related clearance approvals is preferred.

Track daily import and export shipments by sea, air, and land until customs release and delivery. Follow up clearance progress with appointed customs brokers and escalate delays or issues when needed. Collect, review, and file shipping and customs documents received from supply chain, business units, suppliers, and freight forwarders. Check document completeness and identify discrepancies before customs submission. Verify HS code classification and declaration accuracy in coordination with brokers and internal teams. Prepare and follow up on required approvals, permits, COC, and technical inspection certificates when assigned. Use relevant Kuwait government portals such as MOH, CITRA, EPA/Ozone, PAI, Ministry of Commerce, and other authorities as applicable. Coordinate with customs brokers, shipping lines, freight forwarders, warehouse teams, Supply Chain, and business units. Provide regular shipment status updates and support resolution of operational requirements. Prepare shipment tracking reports and daily activity reports accurately and on time. Handle clearance-related petty cash, supporting documents, and reconciliation in line with company procedures. Maintain accurate shipment records and support compliant import/export execution. Report documentation gaps, customs holds, inspection issues, or other risks to the Senior Officer / Team Leader. Coordinate transportation execution after customs clearance by arranging trucks with approved transporters for both domestic and cross-border shipments. Follow up on shipment dispatch from port, airport, or bonded facilities to warehouse or final destination. Monitor shipment movement and ensure on-time delivery according to operational timelines. Coordinate with warehouse and transportation teams to ensure smooth inbound and outbound shipment handling. Track transportation status through the system and ensure shipment visibility until final delivery completion.