Veterinary Clinic Operations Manager

Position Title: Veterinary Clinic Operations Manager Location: UAE Job Description: The Veterinary Manager is responsible for the overall commercial, operational, and people performance of a veterinary clinic. The role ensures the clinic meets its financial, service quality, compliance, and client experience targets, allowing veterinary professionals to focus on clinical care. Reports directly to the CEO with a dotted-line relationship to the Clinical Director. Key Responsibilities • Manage clinic P&L, budgeting, forecasting, KPI reporting, pricing strategies, and financial performance. • Lead recruitment, onboarding, workforce planning, employee engagement, performance management, and staff retention. • Oversee daily clinic operations, scheduling, client service standards, complaints resolution, regulatory compliance, and health & safety. • Manage inventory, procurement, supplier relationships, facilities, equipment maintenance, and practice management systems. • Drive business growth through marketing initiatives, community partnerships, client retention programs, and new service development. • Ensure the clinic remains inspection-ready and compliant with UAE regulatory requirements Requirements: • 3+ years' experience managing a clinic, hospital, or service-led business with full P&L responsibility. • Proven leadership experience managing teams of 10+ employees. • Strong commercial acumen with expertise in budgeting, financial analysis, and KPI reporting. • Excellent people management and customer service skills. • Fluent English and eligibility to work in the UAE. • Veterinary, healthcare, or practice management experience is highly advantageous. [email protected]