Business Development & After-Sales Service (Commercial Kitchens)

Job Description – Business Development & After-Sales Service Experience Role purpose 5–7 years in the GCC, commercial kitchen industry This role grows commercial kitchen sales and keeps installed clients running. The holder wins new projects with hotels, restaurants, central kitchens and contractors, then owns the after-sales relationship: service, maintenance contracts, spare parts and technical support. Key responsibilities – Business development Identify and win new commercial kitchen projects across hotels, restaurants, cloud and central kitchens, hospitals, schools and F&B groups. Build relationships with consultants, kitchen designers, MEP contractors, developers and procurement teams. Read kitchen layouts and BOQs, recommend suitable equipment, and prepare technical-commercial proposals. Coordinate with design, estimation and procurement to deliver accurate quotations and meet tender deadlines. Job Description – Business Development & After-Sales Service Negotiate pricing, payment terms and contracts within approved limits. Track the pipeline in the CRM and report forecasts, wins and losses to the COO. Monitor competitors, pricing and product trends in the GCC market. Represent the company at site meetings, exhibitions and trade events (e.g. Gulfood, The Hotel Show). Key responsibilities – After-sales service & technical support Act as the main after-sales contact for installed clients, handling service requests and complaints promptly. Diagnose faults on cooking, refrigeration, dishwashing, ventilation and hood systems, and guide technicians on repairs. Plan and supervise installation, testing and commissioning, and train client staff on correct use. Sell and manage annual maintenance contracts (AMCs) and preventive maintenance schedules. Manage warranty claims and coordinate with manufacturers and suppliers on parts and technical issues. Quote and supply spare parts, and keep stock levels for fast-moving parts. Keep service records, job cards and client history up to date. Ensure work meets manufacturer standards, Civil Defence, municipality and HSE requirements. Requirements Mandatory 5–7 years of experience in the GCC, in business development, sales or after-sales roles. Same-industry experience in commercial kitchen equipment or foodservice projects. Strong technical knowledge of commercial kitchen equipment: cooking lines, refrigeration and cold rooms, dishwashing, exhaust hoods and ventilation, gas and electrical connections. Valid UAE driving license. Preferred Job Description – Business Development & After-Sales Service Diploma or degree in Mechanical, Electrical or a related engineering field. Familiarity with leading international kitchen equipment brands. Ability to read kitchen drawings, layouts and BOQs. Existing network of consultants, contractors and hospitality clients in the UAE. Skills Clear communicator and confident negotiator in English; Arabic is an advantage. Customer-focused problem solver who can handle urgent service calls. Organised, with good working knowledge of MS Office and CRM tools. Willing to travel to client sites across the UAE and GCC. Key performance indicators New business revenue and gross margin against target Number of qualified leads, proposals submitted and win rate AMC renewals and new AMC contracts signed Service response and resolution time Spare parts revenue Client satisfaction and repeat business What we offer Competitive salary package, based on experience Company vehicle or transport allowance, plus mobile allowance UAE employment visa, medical insurance and annual air ticket as per company policy Annual leave and end-of-service benefits in line with UAE Labour Law

Mandatory 5–7 years of experience in the GCC, in business development, sales or after-sales roles. Same-industry experience in commercial kitchen equipment or foodservice projects. Strong technical knowledge of commercial kitchen equipment: cooking lines, refrigeration and cold rooms, dishwashing, exhaust hoods and ventilation, gas and electrical connections. Valid UAE driving license.

Business development: Identify and win new commercial kitchen projects across hotels, restaurants, cloud and central kitchens, hospitals, schools and F&B groups. Build relationships with consultants, kitchen designers, MEP contractors, developers and procurement teams. Read kitchen layouts and BOQs, recommend suitable equipment, and prepare technical-commercial proposals. Coordinate with design, estimation and procurement to deliver accurate quotations and meet tender deadlines. Negotiate pricing, payment terms and contracts within approved limits. Track the pipeline in the CRM and report forecasts, wins and losses to the COO. Monitor competitors, pricing and product trends in the GCC market. Represent the company at site meetings, exhibitions and trade events. After-sales service & technical support: Act as the main after-sales contact for installed clients, handling service requests and complaints promptly. Diagnose faults on cooking, refrigeration, dishwashing, ventilation and hood systems, and guide technicians on repairs. Plan and supervise installation, testing and commissioning, and train client staff on correct use. Sell and manage annual maintenance contracts (AMCs) and preventive maintenance schedules. Manage warranty claims and coordinate with manufacturers and suppliers on parts and technical issues. Quote and supply spare parts, and keep stock levels for fast-moving parts. Keep service records, job cards and client history up to date. Ensure work meets manufacturer standards, Civil Defence, municipality and HSE requirements.