Transition Manager

About the Role Transition and Transformation Project Manager. Owns end-to-end delivery of one or more transition or transformation projects/workstreams within the overall programme. Converts the programme strategy into an executable workstream plan and drives assessment, due diligence, knowledge transfer, shadowing, reverse shadowing, readiness, go-live, stabilization and operational handover. Accountable for workstream scope, schedule, resources, quality, RAID, deliverables, acceptance and stakeholder coordination within the programme governance framework. Responsibilities Essential Job Functions • Define, baseline and maintain the detailed project/workstream plan, including activities, milestones, dependencies, resources, deliverables and entry/exit criteria. • Lead workstream assessment and due diligence, documenting the current state, service baseline, assets, processes, staffing, tooling, access, documentation, contracts and known risks. • Plan and coordinate knowledge-transfer workshops, documentation reviews, job shadowing, reverse shadowing and gap-closure sessions with the incumbent and receiving teams. • Maintain knowledge-transfer and readiness trackers; verify evidence and secure formal sign-off against agreed completion criteria. • Coordinate service, security, tooling, access, infrastructure, process and resource dependencies required for operational readiness and go-live. • Own the workstream RAID log and drive mitigation, escalation and closure in line with programme thresholds. • Prepare workstream status reports, milestone forecasts, decision requests and steering inputs for the PMO and Program Manager. • Manage assigned budget, resource demand, supplier activity, commercial obligations and approved change requests. • Coordinate deliverable preparation, quality reviews, submission, client review, rectification and acceptance certification. • Run workstream governance meetings and maintain accurate minutes, actions, decisions and stakeholder communications. • Plan and execute go-live/cutover activities for the workstream, including command structure, communications, contingency, rollback and support coverage where applicable. • Monitor service performance during stabilization, track defects and gaps, and ensure exit criteria are achieved before handover to steady-state operations. • For transformation projects, translate approved initiatives into delivery plans, coordinate design/build/test/deploy activities, and track adoption and benefit outcomes. • Ensure operational documentation, runbooks, procedures, support models and ownership are complete and transferred to the receiving service team. • Escalate threats to service continuity, schedule, quality, scope or acceptance early with clear options and recommendations. Qualifications • Bachelor's degree in information technology, engineering, business or a related field, or equivalent experience. • Typically, 7+ years of relevant project-management experience, including at least 3 years delivering service transition, transformation, infrastructure or managed-services projects. • Demonstrated ownership of scope, schedule, resources, risks, deliverables and customer reporting. Required Skills • Project management across infrastructure, workplace, service management or managed-services workstreams. • Transition lifecycle: assessment, due diligence, KT, shadowing, reverse shadowing, readiness, go-live and stabilization. • Detailed scheduling, milestone control and dependency management. • RAID, change, quality, deliverable and acceptance management. • ITIL processes and operational handover to steady-state support. • Supplier, incumbent and client stakeholder coordination. • Microsoft Project or equivalent scheduling tool, Excel, PowerPoint, SharePoint/Teams and service-management reporting tools. • PMP/PRINCE2/agile-hybrid delivery practices. Soft Skills, Knowledge and Abilities • Structured planning and disciplined follow-through. • Clear, credible communication with client, incumbent, supplier and delivery stakeholders. • Practical problem-solving in ambiguous environments with competing priorities. • Ability to challenge incomplete evidence while maintaining constructive relationships. • Resilience and calm execution during readiness, cutover and stabilization periods. Experience Requirements • Experience managing transition workstreams with formal KT, shadowing and reverse-shadowing completion criteria. • Experience coordinating multi-team readiness and handing services into operations. • Experience producing concise status reporting and maintaining high-quality RAID, plans and acceptance evidence. • Transformation delivery experience, including adoption and benefit tracking, advantageous. Preferred Skills • PMP, PRINCE2 Practitioner or equivalent certification desirable. • ITIL Foundation or higher strongly desirable. • Agile, Scrum or SAFe certification advantageous for transformation workstreams. • Relevant technical or service-domain certification advantageous. • Experience in Saudi Arabia, mining, industrial or other mission-critical environments advantageous. • Arabic language capability advantageous.