HOD - Mobile Services

This is a full-time position based in Muscat, Oman. About the Role Lead the strategic development, commercial performance, and growth of ZOI's Mobility Services portfolio, encompassing messaging, signaling, GRX/IPX, APIs, eSIM, IMSI leasing, firewall solutions, and emerging mobile wholesale services. The role is accountable for driving revenue and profitability, expanding ZOI's international customer base, strengthening strategic partnerships, and identifying new market opportunities. It ensures competitive product positioning, operational service excellence, and effective cross-functional collaboration while developing a high-performing team aligned with ZOI's business strategy and long-term growth objectives. Responsibilities 1. Mobility Services Strategy & Business Development • Develop and execute the Mobility Services commercial strategy, business plans, and annual sales objectives in alignment with ZOI's overall strategic priorities. • Identify and evaluate emerging mobility technologies, market trends, and commercial opportunities to strengthen and diversify the product portfolio. • Lead the development of new markets, customer segments, strategic partnerships, and revenue-generating initiatives. • Drive portfolio growth across messaging, signaling, GRX/IPX, APIs, eSIM, IMSI leasing, security solutions, and other emerging mobility services. • Conduct market intelligence, competitive benchmarking, and pricing analysis to maintain ZOI's commercial competitiveness. • Collaborate with relevant business units to develop new products, innovative commercial models, and differentiated customer solutions. 2. Sales Performance & Revenue Growth • Own and deliver the annual revenue, gross margin, and sales growth targets for the Mobility Services business. • Develop and maintain a qualified commercial pipeline with clear revenue forecasts, opportunity values, and expected closing dates. • Lead commercial negotiations, pricing strategies, and contractual discussions with international operators, carriers, aggregators, enterprises, and OTT partners. • Identify cross-selling and upselling opportunities across existing customers and ZOI's broader connectivity portfolio. • Optimize the profitability of commercial agreements through effective pricing, traffic management, and cost-to-revenue analysis. • Monitor sales performance against approved budgets and implement corrective actions to address commercial performance gaps. 3. Customer Relationship & Strategic Partnership Management • Build, maintain, and strengthen long-term commercial relationships with key international customers, mobile network operators, carriers, and strategic partners. • Oversee key account management, customer retention, and the development of strategic account plans. • Ensure timely identification and resolution of customer concerns through effective collaboration with internal stakeholders. • Monitor customer revenue performance, contractual commitments, service-level agreements (SLAs), and customer satisfaction indicators. • Oversee the successful delivery of customized mobility solutions by translating customer requirements into actionable internal deliverables. • Identify opportunities for partnership expansion, reciprocal commercial arrangements, and mutually beneficial traffic agreements. 4. Product Commercialization & Service Performance • Collaborate with Technology, Operations, and Product teams to translate customer and market requirements into commercially viable mobility solutions. • Provide commercial input into product development, service enhancements, tariff structures, and product launch plans. • Oversee commercial pricing, traffic allocation, and routing strategies in coordination with relevant technical and operational teams. • Monitor service quality, traffic utilization, capacity requirements, and performance trends to identify service or revenue optimization opportunities. • Coordinate with Operations to ensure appropriate redundancy, capacity planning, and service availability for priority customer connections. • Support the resolution of service-related issues affecting customer experience, commercial performance, or contractual commitments. 5. Financial Management & Commercial Governance • Develop and manage the annual Mobility Services budget, revenue forecasts, and commercial financial plans. • Monitor revenue, costs, margins, and overall portfolio profitability against approved financial targets. • Review commercial performance reports and identify opportunities to improve financial efficiency and profitability. • Coordinate with Billing, Finance, and Settlement teams to ensure accurate invoicing, reconciliation, and timely resolution of billing discrepancies. • Monitor outstanding customer receivables and partner settlement obligations, escalating financial risks when required. • Ensure commercial proposals, contractual agreements, and pricing decisions comply with applicable financial controls and delegated authority. • Coordinate with Legal and Regulatory Affairs to ensure contractual and regulatory compliance across relevant markets. • Provide accurate and timely financial, commercial, and operational reporting to senior management. 6. People Leadership & Capability Development • Lead, coach, and develop the Mobility Services team to achieve individual and departmental performance objectives. • Translate departmental priorities into measurable individual KPIs and regularly monitor progress against agreed targets. • Conduct structured performance reviews, provide constructive feedback, and address capability and performance gaps. • Identify critical technical and commercial competencies and implement targeted development and knowledge-transfer initiatives. • Promote collaboration, accountability, innovation, and continuous improvement within the team. • Support succession planning, talent development, and internal capability building to ensure business continuity. Education / Certifications • Bachelor's degree in Telecommunications, Engineering, Business Administration, Technology Management, or a related discipline. Experience • Minimum 10 years of relevant experience in telecommunications, with substantial exposure to international wholesale mobility services, commercial development, and strategic account management. • Strong experience working with mobile network operators, international carriers, aggregators, OTT providers, or enterprise connectivity customers. • Demonstrated people management and leadership experience, including team development and performance management. • Experience operating across international or multi-market telecommunications environments is preferred. Knowledge / Technical Skills • Strong technical and commercial knowledge of international messaging, signaling, GRX/IPX, APIs, eSIM, IMSI leasing, VAS, and mobile security solutions • Ability to develop and execute sales strategies, penetrate new markets, acquire international customers, and drive sustainable revenue growth. • Expertise in negotiating international wholesale agreements, pricing structures, commercial terms, and s