Logistics Manager – Capital Equipment

LHH Middle East has been retained to lead the search for an Order & Logistics Manager, who will oversee the end-to-end Order-to-Cash process, from order confirmation through to delivery and installation at customer sites. The role will also be responsible for managing third-party logistics providers, driving cost optimization, and supporting the sales forecasting process. Candidates are likely to come from businesses where high-value equipment is imported, delivered and installed at customer premises. Relevant sectors include medical and diagnostic equipment, laboratory and scientific instruments, commercial kitchen and foodservice equipment, elevators and building systems, HVAC and industrial equipment, professional audio-visual, retail fixtures and furniture, and premium consumer durables. Key Responsibilities • Own the end-to-end Order to Cash process, balancing customer experience against cost efficiency • Implement and deliver KPIs across after-sales and customer care activities • Manage third-party logistics providers, ensuring SLA compliance and a high standard of delivery and installation experience • Work with the sales team to reduce backlog and slippage and support delivery of commercial targets • Ensure accurate and compliant invoicing in line with local fiscal requirements and IFRS revenue recognition policy • Support the Country Manager in building monthly, quarterly and annual sales forecasts • Maintain data quality and consistency across order processing and portfolio management • Drive continuous improvement in logistics cost, stock optimisation and lean process design • Build and lead a customer-focused operations team Requirements • Five to seven years in order fulfilment, logistics or supply chain management, ideally within a customer-facing environment • Demonstrated ownership of end-to-end logistics and order fulfilment processes • Strong grounding in warehouse management, delivery and installation, and overseas importation • Financial acumen and cost management capability • Project management, negotiation and analytical skills • Proven team leadership • Fluent English essential; Arabic an advantage • Advanced MS Office and working experience with ERP and WMS systems About LHH Headquartered in Zurich, Switzerland, LHH is a global Executive Search and talent solutions partner with more than 25 years of experience, operating across 60 countries with over 12,000 professionals. We combine global scale with deep local expertise to help organisations build leadership capability and navigate the evolving talent landscape.

Five to seven years in order fulfilment, logistics or supply chain management, ideally within a customer-facing environment. Demonstrated ownership of end-to-end logistics and order fulfilment processes. Strong grounding in warehouse management, delivery and installation, and overseas importation. Financial acumen and cost management capability. Project management, negotiation and analytical skills. Proven team leadership. Fluent English essential; Arabic an advantage. Advanced MS Office and working experience with ERP and WMS systems.

Own the end-to-end Order to Cash process, balancing customer experience against cost efficiency. Implement and deliver KPIs across after-sales and customer care activities. Manage third-party logistics providers, ensuring SLA compliance and a high standard of delivery and installation experience. Work with the sales team to reduce backlog and slippage and support delivery of commercial targets. Ensure accurate and compliant invoicing in line with local fiscal requirements and IFRS revenue recognition policy. Support the Country Manager in building monthly, quarterly and annual sales forecasts. Maintain data quality and consistency across order processing and portfolio management. Drive continuous improvement in logistics cost, stock optimisation and lean process design. Build and lead a customer-focused operations team.