Customer Service Specialist

About The Company Cross Border Talents is an international recruitment company connecting skilled professionals with career opportunities across borders. The company works with candidates and employers in a range of markets, helping businesses find qualified talent and supporting people as they explore new roles and locations. Its work relies on clear communication, responsive service, and an understanding of the practical considerations involved in international hiring. Cross Border Talents values collaborative relationships and aims to make the recruitment process straightforward, respectful, and effective for everyone involved. About The Role Cross Border Talents is seeking an organized, people-focused International Recruitment Consultant to support the full recruitment cycle. In this role, you will build relationships with candidates and hiring partners, identify suitable talent, and guide applicants through each stage of the selection process. You will clarify role requirements, assess candidate experience, coordinate interviews, and maintain timely communication from initial contact through offer and onboarding. Success requires sound judgment, strong follow-through, and the ability to manage multiple searches while delivering a positive experience. This position is suited to someone who enjoys working in a dynamic, multicultural environment and takes pride in matching people with opportunities that fit their skills and goals. Qualifications You have experience in recruitment, talent acquisition, sales, customer service, or another relationship-driven role. Direct recruitment experience is an advantage, but applicants with transferable skills and a genuine interest in talent development are also encouraged to apply. You communicate clearly and professionally in writing and conversation, and can build trust with people from different backgrounds. Strong organization, attention to detail, and the ability to prioritize competing deadlines are essential. You are comfortable using digital tools, applicant tracking systems, spreadsheets, and online communication platforms, or are willing to learn them quickly. You can handle sensitive information discreetly, respond constructively to feedback, and work both independently and collaboratively. Additional language skills and familiarity with international hiring processes are valuable. Responsibilities Manage assigned vacancies from intake through placement, confirming hiring needs, essential qualifications, and selection timelines with clients or internal stakeholders. Develop candidate pipelines using job boards, professional networks, referrals, databases, and other appropriate sourcing methods. Review applications, conduct screening conversations, assess relevant experience, and present qualified candidates with clear summaries of their fit. Coordinate interviews and follow up with candidates and hiring teams to keep each process moving. Provide accurate information about role expectations, recruitment steps, and relevant relocation or cross-border considerations, referring specialized questions to the appropriate contacts when needed. Maintain complete, accurate records in recruitment systems and protect candidate and client information. Monitor progress against agreed timelines, identify potential delays, and recommend practical next steps. Represent Cross Border Talents professionally in candidate communications and employer interactions, and contribute ideas that improve sourcing, service quality, and the overall recruitment experience. Benefits Join a collaborative, internationally oriented team where your work contributes directly to meaningful career and hiring outcomes. You will have opportunities to develop recruitment, communication, and market research skills while gaining exposure to diverse roles and professional communities. The team encourages knowledge sharing, thoughtful problem-solving, and continuous improvement. Compensation, working arrangements, and any applicable benefits will be discussed during the hiring process and may depend on the position, location, and employment terms. Candidates will receive clear information about the specific offer and expectations before making a decision. Equal Opportunity Cross Border Talents is committed to fair and respectful recruitment. We welcome applicants with diverse backgrounds, experiences, and perspectives and assess candidates based on job-related qualifications and role requirements. Employment decisions are made without discrimination on the basis of characteristics protected by applicable law. If you need an accommodation during the application or interview process, please let the recruitment team know so reasonable support can be discussed.

You have experience in recruitment, talent acquisition, sales, customer service, or another relationship-driven role. Direct recruitment experience is an advantage, but applicants with transferable skills and a genuine interest in talent development are also encouraged to apply. You communicate clearly and professionally in writing and conversation, and can build trust with people from different backgrounds. Strong organization, attention to detail, and the ability to prioritize competing deadlines are essential. You are comfortable using digital tools, applicant tracking systems, spreadsheets, and online communication platforms, or are willing to learn them quickly. You can handle sensitive information discreetly, respond constructively to feedback, and work both independently and collaboratively. Additional language skills and familiarity with international hiring processes are valuable.

Manage assigned vacancies from intake through placement, confirming hiring needs, essential qualifications, and selection timelines with clients or internal stakeholders. Develop candidate pipelines using job boards, professional networks, referrals, databases, and other appropriate sourcing methods. Review applications, conduct screening conversations, assess relevant experience, and present qualified candidates with clear summaries of their fit. Coordinate interviews and follow up with candidates and hiring teams to keep each process moving. Provide accurate information about role expectations, recruitment steps, and relevant relocation or cross-border considerations, referring specialized questions to the appropriate contacts when needed. Maintain complete, accurate records in recruitment systems and protect candidate and client information. Monitor progress against agreed timelines, identify potential delays, and recommend practical next steps. Represent Cross Border Talents professionally in candidate communications and employer interactions, and contribute ideas that improve sourcing, service quality, and the overall recruitment experience.