Warehouse Manager (In-charge)

Job Purpose The Warehouse Manager will be responsible for overseeing the end-to-end warehouse and transportation operations, ensuring efficient receiving, storage, inventory management, stock distribution, transportation, and delivery of products across the Group's retail businesses. The role will manage warehouse operations as well as the fleet and transportation function, ensuring timely and cost-effective movement of stock between the central warehouse, retail stores, offices, and other business locations. Key Responsibilities Warehouse Operations • Manage the day-to-day operations of the warehouse, including receiving, checking, storage, picking, packing, and dispatch. • Ensure efficient utilization of warehouse space and proper storage of products. • Maintain high standards of warehouse organization, security, and housekeeping. • Ensure timely and accurate dispatch of products to retail stores and other locations. • Monitor inbound and outbound shipments and ensure all relevant documentation is maintained. Inventory & Stock Control • Ensure high levels of inventory accuracy and alignment between physical and system stock. • Plan and conduct regular stock counts, cycle counts, and physical inventory checks. • Investigate and resolve stock discrepancies, shortages, damages, and losses. • Monitor fast-moving, slow-moving, damaged, and obsolete stock. • Implement effective processes to minimize inventory loss and operational errors. • Ensure proper handling and movement of luxury retail products. Transportation & Distribution Management • Manage the end-to-end transportation and distribution of products from the warehouse to retail stores and other business locations. • Plan and coordinate daily delivery schedules based on store requirements, stock availability, and business priorities. • Manage the Group's delivery fleet, drivers, vehicles, and transportation resources. • Allocate vehicles and drivers efficiently to ensure timely deliveries and optimum utilization. • Monitor delivery routes, schedules, fuel consumption, vehicle utilization, and transportation costs. • Ensure all deliveries are completed accurately and within agreed timelines. • Coordinate with retail stores regarding delivery schedules, urgent stock requirements, returns, and collections. • Manage third-party logistics and transportation providers where applicable. • Monitor the performance of external transport partners and ensure agreed service levels are maintained. • Ensure vehicles are properly maintained, serviced, and compliant with UAE regulations. • Monitor vehicle documentation, registration, insurance, servicing, and renewal requirements. • Track and investigate delivery delays, damages, shortages, and other transportation-related issues. • Identify opportunities to optimize delivery routes, reduce transportation costs, and improve delivery efficiency. • Establish and monitor transportation KPIs, including on-time delivery, vehicle utilization, delivery cost, fuel efficiency, and delivery accuracy. Retail Distribution • Work closely with Retail Operations, Merchandising, Procurement, and Supply Chain teams to ensure stores receive the required stock on time. • Manage stock replenishment and inter-store transfers. • Coordinate transportation requirements for new store openings, promotions, seasonal launches, and high-volume retail periods. • Ensure urgent store requirements are prioritized and delivered within agreed timelines. • Coordinate the movement of products between warehouses, stores, offices, and other Group locations. Team Management • Lead and manage the warehouse and transportation teams, including warehouse staff, drivers, and logistics coordinators. • Allocate daily responsibilities and monitor team productivity. • Ensure warehouse and transport teams follow company policies, SOPs, and safety procedures. • Monitor employee performance, attendance, and productivity. • Provide coaching and training to improve operational efficiency and service levels. Systems, Reporting & Cost Control • Ensure all warehouse and transportation transactions are accurately recorded in the relevant ERP/WMS systems. • Monitor warehouse and transportation KPIs and prepare regular management reports. • Track logistics and transportation costs and identify areas for cost optimization. • Monitor fuel consumption, vehicle maintenance costs, third-party logistics costs, and delivery expenses. • Identify opportunities to improve processes, reduce costs, and increase operational efficiency. Health, Safety & Compliance • Ensure warehouse and transportation operations comply with UAE health, safety, and regulatory requirements. • Ensure drivers and warehouse employees follow appropriate safety procedures. • Maintain proper warehouse housekeeping and safe storage practices. • Ensure vehicles are maintained in safe operating condition. • Monitor compliance with company policies and transportation regulations. Key Performance Indicators • Inventory accuracy and reduction in stock discrepancies. • On-time and accurate delivery to retail stores. • Transportation and delivery cost efficiency. • Vehicle utilization and fleet productivity. • Fuel consumption and cost management. • Reduction in delivery delays, damages, and losses. • Warehouse productivity and space utilization. • Retail store replenishment efficiency. • Third-party logistics service performance. • Team productivity and compliance with SOPs. Qualifications & Experience • Bachelor's degree or diploma in Supply Chain, Logistics, Business Administration, or a related field. • 7–10 years of relevant warehouse and logistics experience, with strong experience in retail warehousing and transportation management. • Proven experience managing warehouse operations along with fleet, drivers, and distribution activities. • Experience in retail, luxury retail, FMCG, fashion, beauty, cosmetics, perfumes, or similar industries is highly preferred. • Strong knowledge of inventory management, warehouse operations, transportation planning, and retail distribution. • Experience managing third-party logistics providers and transportation vendors. • Strong knowledge of ERP/WMS systems. • UAE experience and knowledge of local transportation regulations is preferred. Skills & Competencies • Strong warehouse, logistics, and transportation management skills. • Excellent leadership and team-management capabilities. • Strong inventory and stock-control knowledge. • Good understanding of retail distribution and last-mile delivery operations. • Strong analytical and cost-management skills. • Excellent planning, coordination, and problem-solving abilities. • Strong negotiation and vendor-management skills. • Ability to manage multiple priorities in a fast-paced retail environment. • Strong attention to detail and operational discipline. • Hands-on, proactive, and process-oriented approach.

Bachelor's degree or diploma in Supply Chain, Logistics, Business Administration, or a related field. 7–10 years of relevant warehouse and logistics experience, with strong experience in retail warehousing and transportation management. Proven experience managing warehouse operations along with fleet, drivers, and distribution activities. Experience in retail, luxury retail, FMCG, fashion, beauty, cosmetics, perfumes, or similar industries is highly preferred. Strong knowledge of inventory management, warehouse operations, transportation planning, and retail distribution. Experience managing third-party logistics providers and transportation vendors. Strong knowledge of ERP/WMS systems. UAE experience and knowledge of local transportation regulations is preferred.

Oversee end-to-end warehouse, fleet and transportation operations, ensuring receiving, storage, inventory management, stock distribution, transportation, and delivery of products across the Group's retail businesses. Manage day-to-day warehouse operations including receiving, checking, storage, picking, packing, and dispatch; ensure efficient space utilization, organization, security, and housekeeping; maintain timely and accurate dispatches to stores and locations; monitor inbound/outbound shipments and maintain documentation. Ensure high inventory accuracy, conduct regular stock counts, investigate discrepancies, monitor fast/slow/obsolete stock, and minimize inventory loss. Plan and manage end-to-end transportation and distribution from warehouse to stores and locations; coordinate daily delivery schedules; manage fleet, drivers, vehicles, and resources; monitor routes, fuel consumption, vehicle utilization, and costs; ensure on-time delivery and adherence to timelines; coordinate with stores for schedules, urgent stock, returns, and collections; manage third-party logistics providers and monitor service levels; ensure vehicle maintenance and compliance; track delays and issues; optimize routes and costs; establish transportation KPIs. Collaborate with Retail Operations, Merchandising, Procurement, and Supply Chain to ensure timely stock replenishment and inter-store transfers; coordinate requirements for new store openings, promotions, and peak periods; prioritize urgent store requirements. Lead and manage warehouse and transportation teams; allocate responsibilities; enforce policies, SOPs, safety; monitor performance, attendance, and productivity; provide coaching and training. Ensure accurate ERP/WMS transaction recording; monitor KPIs and prepare reports; track costs and seek optimization; monitor fuel, maintenance, and third-party costs. Ensure UAE health, safety, and regulatory compliance; enforce safety procedures; maintain housekeeping and safe storage; ensure vehicle safety and compliance; monitor documentation and regulatory requirements.