Service Engineer

Service Engineer We are partnering with a globally recognised international organisation that delivers innovative technology solutions and premium customer experiences across multiple markets worldwide. We are seeking a Service Engineer who is passionate about problem-solving, enjoys working in the field, and takes pride in delivering exceptional service to customers. This role combines technical expertise with customer engagement, ensuring equipment is installed, maintained, and repaired to the highest standards. Key Responsibilities • Carry out installation, maintenance, servicing, and repair activities in line with company standards • Diagnose and resolve technical issues through effective troubleshooting and root cause analysis • Manage service requests, work orders, and maintenance reports accurately • Support customers with technical guidance and product usage best practices • Maintain inventory records and manage spare parts efficiently • Coordinate directly with customers regarding service visits and timelines • Escalate complex technical issues and work closely with internal teams to achieve resolution • Provide structured field feedback to support continuous improvement initiatives • Ensure compliance with all health, safety, and operational procedures Requirements • 3-5 years of experience in a field service, maintenance, technical support, or engineering role • Diploma or Degree in Electronics, Electrical Engineering, Mechanical Engineering, or a related discipline • Strong mechanical and electrical troubleshooting skills • Experience servicing and repairing technical equipment • Comfortable using digital tools and mobile service applications • Knowledge of IT networking is an advantage • Experience managing service tickets, customer requests, and maintenance schedules • Excellent communication and customer service skills • Strong organisational skills and attention to detail What We're Looking For • Proactive and solution-oriented mindset • Strong sense of ownership and accountability • Ability to build positive customer relationships • Team-oriented with a collaborative approach • Willingness to learn and adapt in a fast-paced environment