Sr. Service Technician - Field

About the role

Requirements

• 3 to 5 years of field service experience in all major home appliances.
• Possess appropriate Refrigerant Handling Certificate(s), CET, (HVAC) and other applicable appliance or electronics service certifications.
• Knowledge and proficient use of electronics, appliance and/or refrigeration tools and diagnostic test equipment.
• Proficient in MS Office and Smartphone technology with the ability to quickly learn proprietary software applications.
• Valid driver's license with a clear driving record.
• Meet physical requirements generally associated with field service repair (lifting, bending, etc.).
• Ability to work a flexible schedule based on business needs.
• Excellent communication, organization and customer service skills.

Responsibilities

• Pre-screen, identify, analyse, and repair appliance and electronic product failures to ensure complete customer satisfaction.
• Configuring/troubleshooting experience with hardware, including audio-DSP, A/V control, video and audio devices, and USB based software applications.
• Order necessary parts after initial pre-screen so they are in hand before going to customers' premises.
• Perform daily administrative functions to include warranty claims and report submissions.
• Maintain performance objectives as required by the company.
• Maintain company vehicle, tools, equipment and parts inventory.
• Rely on personal judgment for work safety.
• Work independently without onsite supervision.
• Track service documents and installation actions by completing forms, reports, logs, and records.

Skills

• Refrigerant Handling Certification
• HVAC certification
• electrical diagnostics
• MS Office
• Smartphone technology
• diagnostic test equipment
• customer service
• field service
• appliance repair
• electronics repair
• A/V troubleshooting
• USB software applications
• warranty claims
• log/report management