Ticketing & Travel Agent (Amadeus GDS Specialist)

Job Opportunity: Ticketing and Travel Agent (Amadeus Ticketing Agent) in Riyadh✈️📍 Alfaris intl travel and tourism in Riyadh announces its desire to attract distinguished talent to join our team in the Travel and Tourism Department. Tasks and Responsibilities: • Issue, modify, and reissue flight tickets accurately and professionally using the Amadeus GDS system. • Follow up on customer and corporate bookings and provide the best suitable routes and rates. • Handle ticket refunds, booking cancellations, and resolve complex ticketing issues. • Coordinate directly with airlines and service providers to ensure a seamless travel experience for clients. • Provide exceptional customer service and respond to inquiries quickly and efficiently. Requirements and Conditions: • Practical experience of not less than 3 years in the field of booking and issuing tickets for travel agencies or tourism companies. • Full and professional proficiency in the Amadeus system, with the ability to handle advanced commands (Re-issuance, Re-routing, EMDs). • Being located in Riyadh city, with the ability to join immediately or within a short notice period. • Excellent communication skills in English. • Ability to work under pressure and handle emergency cases and flight changes. Qualifications • Strong ticket sales skills, including fare construction, ticket issuance, rebooking, and refunds using Amadeus GDS. • Proficiency in managing reservations, booking itineraries, and coordinating travel arrangements with airlines and other providers. • Excellent customer service and communication skills to handle inquiries, resolve issues, and provide clear travel information. • Sales capabilities to promote travel products, upsell services, and meet individual and team sales targets. • Hands-on experience with Amadeus GDS; knowledge of additional GDS platforms is an advantage. • Attention to detail and accuracy in data entry, documentation, and payment processing. • Ability to work in a fast-paced, customer-facing environment and collaborate effectively with colleagues. • Relevant diploma or degree in travel, tourism, or a related field; industry certifications in ticketing and GDS usage are beneficial. • Working knowledge of international travel regulations, airline policies, and basic IATA standards is preferred.

Practical experience of not less than 3 years in the field of booking and issuing tickets for travel agencies or tourism companies. Full and professional proficiency in the Amadeus system, with the ability to handle advanced commands (Re-issuance, Re-routing, EMDs). Being located in Riyadh city, with the ability to join immediately or within a short notice period. Excellent communication skills in English. Ability to work under pressure and handle emergency cases and flight changes.

Issue, modify, and reissue flight tickets accurately and professionally using the Amadeus GDS system. Follow up on customer and corporate bookings and provide the best suitable routes and rates. Handle ticket refunds, booking cancellations, and resolve complex ticketing issues. Coordinate directly with airlines and service providers to ensure a seamless travel experience for clients. Provide exceptional customer service and respond to inquiries quickly and efficiently.