Travel Agent - IATA Certified (Amadeus GDS)

Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average? If yes, then this is the job you're looking for ,webook.com is Saudi's #1 event ticketing and experience booking platforms in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion sales. Role overview : We're looking for an experienced, detail-driven Travel Agent to join the webook.com team someone who knows Amadeus inside out and can own the full booking lifecycle from start to finish. This is a hands-on role. You'll be managing end-to-end reservations for corporate and leisure clients, handling everything from fare construction and ticketing to reissues, refunds, and irregular operations all while delivering a seamless client experience. Key Responsibilities: - Managing PNRs across flights, hotels, cars, and ancillaries in Amadeus - Constructing and pricing fares (published, private, and corporate) and issuing tickets - Processing reissues, revalidations, voids, refunds, and EMDs in line with fare rules - Handling schedule changes, IROPs, and cancellations proactively - Advising clients on itineraries, fare options, visa/entry requirements, and more - Managing daily queues within SLA and maintaining BSP reporting accuracy - Coordinating with airlines, consolidators, and suppliers on waivers and group requests - Delivering high-quality service across phone, email, and chat including escalations Requirements - IATA/UFTAA certification (Foundation or Consultant level) mandatory - Bachelor degree - 2–5 years of experience in an IATA-accredited agency or TMC - Advanced Amadeus proficiency cryptic commands, PNR servicing, fare pricing, ticketing, reissue/refund (ATC) - Solid knowledge of fare construction, fare rules, taxes, and interline/codeshare handling - Familiarity with BSP processes, ADM prevention, and ticketing compliance - Strong geography and airline network knowledge - Excellent communication in English , Arabic is a plus - High attention to detail and able to multitask across systems under pressure