F&B & Retail Operations Manager

Retail Operations Manager | Abu Dhabi | Freelance JAM Event Services is recruiting a Retail Operations Manager for a leading cultural destination in Abu Dhabi. You’ll run the day-to-day business of its commercial spaces: gift shop, e-commerce store and on-site F&B. What you’ll do • Shape the product range with buying and marketing, including exclusive and locally made items tied to exhibitions • Keep visual merchandising and stock levels to a high standard • Track sales KPIs, manage budgets and grow earned revenue • Recruit, train, schedule and lead the retail team • Work with curatorial, marketing and visitor experience teams so retail aligns with exhibitions and campaigns • Support pop-ups, events and seasonal activations What you’ll bring • 5–8 years in retail operations, with at least 2–3 years at manager level • Strong commercial skills: sales analysis, budgets and KPI reporting • Hands-on experience in merchandising, stock control and team leadership • Fluent Arabic and English (written and spoken) • UAE retail experience Nice to have • F&B operations experience (strong advantage) • Cultural, tourism, attraction or destination retail background • E-commerce, concession management or pop-up experience • PMO experience Details • Full-time, on-site in Abu Dhabi • Freelance / contract • Abu Dhabi-based candidates preferred • Contract terms – This is a month-by-month rolling freelance contract that may extend up to 6 months. Each extension depends on business needs, so the full term is not guaranteed and the contract may end at short notice. Please apply only if this arrangement works for you.

5–8 years in retail operations, with at least 2–3 years at manager level; Fluent Arabic and English (written and spoken); UAE retail experience

Shape the product range with buying and marketing, including exclusive and locally made items tied to exhibitions; Keep visual merchandising and stock levels to a high standard; Track sales KPIs, manage budgets and grow earned revenue; Recruit, train, schedule and lead the retail team; Work with curatorial, marketing and visitor experience teams so retail aligns with exhibitions and campaigns; Support pop-ups, events and seasonal activations