Clinical Receptionist III

Role Purpose To perform and oversee advanced reception and patient coordination tasks, support clinic workflow, data accuracy, and patient experience in compliance with DDI operational and service standards. Key Responsibilities: • Patient Registration & Appointment Coordination: • Manage daily clinic appointment coordination and complex scheduling tasks. • Ensure patient registration and data accuracy and updated within EHR systems. • Confirm patients’ appointments. • Contact patients to notify any updates regarding their appointments. • Track clinics appointment waiting list. • Audit patients’ data and appointments. • Reception Operations & Patient Services: • Supervise reception desk workflow and train junior staff as needed. • Coordinate communication between reception, nursing, and medical staff. • Answer incoming calls and follow up on patient inquiries and requests. • Follow up all clients’ requests. • Maintain assigned competencies. • Be aware of all DDI activities to respond to patients and visitors’ queries appropriately. • Clinical Administration & Documentation: • Generate and review daily reports on patient visits, no-shows, consent forms. • Scan and upload all required documents into the EHR system. • Ensure all labs requests added to the EHR system. • Complete patients’ pathway as requested. • Prepare statistics for patients and appointments in all clinics. • Research Support: • Recruit patients for research. • Book and follow-up all research appointments. • Service Improvement & outreach: • Support implementation of new reception processes and improvements. • Service outreach and marketing. • Compliance & Professional Standards: • Uphold confidentiality, professionalism, and compliance with DDI policies. • Perform other related duties assigned by the Senior, Team Leader, and Head of Unit. • Comply with all occupational health, safety and infection control policies to ensure a safe working environment for patients, staff and visitors. Minimum Qualifications (Education and Experience) Minimum of 5 years of relevant experience in patient reception or clinical administration. Bachelor in Business Administration, health care management, Customer Services, Marketing, or related disciplines. Required Skills and Competencies Core Skills (Medical Sector): • Excellent teamwork and communication skills. • Attention to detail and strong time management. • Ability to multitask, prioritize effectively, and work under pressure. • Team collaboration, mentoring skills, problem- solving skills, and customer services excellence. • Proficiency in Microsoft Office (Excel, Word, Outlook). Technical / Role-Specific Skills: • Advanced use of EHR and appointment systems. • Understanding of healthcare workflows and service standards. • Bilingual (Arabic and English) required. Required Dress code: • Adherence to the organization’s dress code policy (Agreed Uniform). Supervisory Responsibilities May supervise Clinical Receptionist I and II staff as delegated. Working Conditions / Physical Requirements Standard clinic environment. • Shift and extended working hours may apply.

Minimum of 5 years of relevant experience in patient reception or clinical administration. Bachelor in Business Administration, health care management, Customer Services, Marketing, or related disciplines.

Patient Registration & Appointment Coordination: Manage daily clinic appointment coordination and complex scheduling tasks. Ensure patient registration and data accuracy and updated within EHR systems. Confirm patients’ appointments. Contact patients to notify any updates regarding their appointments. Track clinics appointment waiting list. Audit patients’ data and appointments. Reception Operations & Patient Services: Supervise reception desk workflow and train junior staff as needed. Coordinate communication between reception, nursing, and medical staff. Answer incoming calls and follow up on patient inquiries and requests. Follow up all clients’ requests. Maintain assigned competencies. Be aware of all DDI activities to respond to patients and visitors’ queries appropriately. Clinical Administration & Documentation: Generate and review daily reports on patient visits, no-shows, consent forms. Scan and upload all required documents into the EHR system. Ensure all labs requests added to the EHR system. Complete patients’ pathway as requested. Prepare statistics for patients and appointments in all clinics. Research Support: Recruit patients for research. Book and follow-up all research appointments. Service Improvement & outreach: Support implementation of new reception processes and improvements. Service outreach and marketing. Compliance & Professional Standards: Uphold confidentiality, professionalism, and compliance with DDI policies. Perform other related duties assigned by the Senior, Team Leader, and Head of Unit. Comply with all occupational health, safety and infection control policies to ensure a safe working environment for patients, staff and visitors.