Officer, Vehicle Delivery

JOB PURPOSE Responsible for ensuring the smooth and efficient delivery of vehicles to customers, providing positive and professional handover experience. JOB DESCRIPTION • Vehicle Delivery Management: Coordinate and oversee the timely and efficient delivery of vehicles sold to customers, ensuring a smooth and positive handover experience • Pre-Delivery Inspection: Inspect vehicles prior to delivery to ensure they are clean, in good working condition, and meet company quality standards • Customer Interaction: Provide customers with a comprehensive and informative vehicle walkthrough, explaining key features, operations, preventative maintenance and safety instructions, ensuring to answer all customer queries and issues • Customer Excellence: Provide customers with seamless and enjoyable vehicle delivery experience, ensuring personalized attention to each customer, ensuring their needs and expectations are met, fostering confidence in the brand • Repeat Business: Create a positive and lasting impression on customers, encouraging repeat business and referrals • Documentation: Maintain accurate records of vehicle deliveries, including delivery times, customer signatures, and any relevant notes • Communication: Communicating and collaborating with all the necessary internal and external parties as and when required • Sales Support: Assist the sales team with various administrative tasks, including data entry, CRM updates, and preparation of sales documentation • Health and Safety: Responsible to follow and implement relevant requirements of Environment, Health, Safety & Quality manual * All other Job-Related duties as assigned JOB SPECIFICATIONS • Diploma in Management or a relevant degree • 1 - 3 years of experience in a relevant role • Valid driver's license with a clean driving record • Communication and Interpersonal skills • Friendly, professional, and customer-centric attitude is vital • Organizational and time management skills • Basic computer skills to maintain documentation