POS Systems Supervisor (IT)

We are seeking Point of Sales ( POS Systems Supervisor) in Information technology department to manage POS applications, integrations, and operational support while ensuring system stability, data accuracy, and an excellent user experience. Responsibilities: 1- Supervise the overall POS application environment, including system upgrades, enhancements, configuration updates, and release activities, while coordinating closely with business and technical stakeholders. 2- Coordinate and monitor integrations between POS platforms and external systems, including online delivery aggregators, self-service kiosks, loyalty platforms, payment gateways, and other digital sales channels. 3- Ensure the integrity, accuracy, and completeness of sales transactions and financial data across the POS ecosystem. 4- Provide first-line analysis and support for system incident management, root cause analysis, and implementation of permanent corrective actions for system defects, recurring issues, and operational disruptions. 5- Coordinate with vendors, support partners, and internal teams to ensure timely resolution of critical incidents and service requests in line with agreed service levels. 6- Validate and reconcile system-generated reports, ensuring consistency and alignment with ERP, finance, and business reporting requirements. 7- Establish and maintain comprehensive system documentation, process flows, configuration standards, and operational procedures. 8- Ensure compliance with organizational IT governance, security policies, data protection standards, and regulatory requirements. 9- Drive continuous improvement initiatives to optimize POS processes, enhance user experience, and improve operational efficiency across retail and restaurant operations. Experience & Qualification: 1- Bachelor’s degree in information technology, Computer Science, or related field. 2- 3–5 years of experience in POS systems management (Restaurant and QSR industry preferred). 3- Familiarity with ERP, online sales platforms, and financial system integrations. 4- Strong analytical and problem-solving skills. 5- Ability to manage projects and deliver enhancements on time. 6- Attention to detail with strong focus on data accuracy. 7- Excellent communication and coordination with cross-functional teams.

Bachelor’s degree in information technology, Computer Science, or related field. 3–5 years of experience in POS systems management (Restaurant and QSR industry preferred). Familiarity with ERP, online sales platforms, and financial system integrations. Strong analytical and problem-solving skills. Ability to manage projects and deliver enhancements on time. Attention to detail with strong focus on data accuracy. Excellent communication and coordination with cross-functional teams.

Supervise the overall POS application environment, including system upgrades, enhancements, configuration updates, and release activities, while coordinating closely with business and technical stakeholders. Coordinate and monitor integrations between POS platforms and external systems, including online delivery aggregators, self-service kiosks, loyalty platforms, payment gateways, and other digital sales channels. Ensure the integrity, accuracy, and completeness of sales transactions and financial data across the POS ecosystem. Provide first-line analysis and support for system incident management, root cause analysis, and implementation of permanent corrective actions for system defects, recurring issues, and operational disruptions. Coordinate with vendors, support partners, and internal teams to ensure timely resolution of critical incidents and service requests in line with agreed service levels. Validate and reconcile system-generated reports, ensuring consistency and alignment with ERP, finance, and business reporting requirements. Establish and maintain comprehensive system documentation, process flows, configuration standards, and operational procedures. Ensure compliance with organizational IT governance, security policies, data protection standards, and regulatory requirements. Drive continuous improvement initiatives to optimize POS processes, enhance user experience, and improve operational efficiency across retail and restaurant operations.