Senior Project Manager

Masarra DMC is seeking an experienced and results-driven Senior Project Manager to lead the governance, planning, business analysis, coordination, and delivery of strategic technology, transformation, and operational initiatives across the organization. The successful candidate will play a key role in managing the project portfolio, establishing robust PMO governance practices, driving business analysis activities, and ensuring successful project delivery from initiation through implementation and closure. This position serves as the primary link between business stakeholders, technology teams, vendors, and project sponsors, ensuring projects are effectively prioritized, governed, and delivered in alignment with business objectives. Job Scope PMO Governance & Portfolio Management • Establish and maintain project governance standards, methodologies, templates, and PMO processes. • Manage project demand intake, evaluation, prioritization, and portfolio planning. • Ensure projects are aligned with strategic objectives, business value, budget, resource availability, and risk considerations. • Monitor project portfolio performance, including status, milestones, budgets, resource allocation, dependencies, and risks. • Support portfolio budgeting, forecasting, capacity planning, and resource management activities. • Coordinate project governance forums, steering committees, portfolio reviews, and escalation processes. • Develop executive dashboards and management reports to support decision-making. • Ensure all projects have clear objectives, business cases, sponsorship, ownership, and success measures. Business Analysis • Gather, analyze, document, and validate business and functional requirements. • Facilitate workshops with stakeholders, business users, technology teams, and vendors. • Develop Business Requirements Documents (BRDs), process maps, gap analyses, user stories, and acceptance criteria. • Translate business needs into clear and actionable requirements. • Maintain requirements traceability throughout the project lifecycle. • Lead User Acceptance Testing (UAT), including planning, test scenario development, defect resolution, retesting, and business sign-off. • Identify and recommend opportunities for process improvement, standardization, automation, and operational efficiency. Project & Programme Management • Lead strategic, technology, transformation, and operational projects through the full project lifecycle. • Develop and manage project plans, schedules, budgets, resources, milestones, deliverables, and dependencies. • Coordinate cross-functional teams across business, operations, technology, finance, procurement, and external vendors. • Proactively manage Risks, Assumptions, Issues, and Dependencies (RAID). • Drive change control and impact assessment processes. • Manage third-party vendors and implementation partners to ensure successful delivery against agreed commitments. • Coordinate testing, implementation readiness, cutover activities, transition to operations, and project closure. • Capture lessons learned and ensure effective knowledge transfer. Stakeholder & Performance Management • Monitor project performance against scope, schedule, budget, quality standards, and key performance indicators. • Provide regular reporting on project health, progress, risks, issues, and key decisions. • Serve as the primary point of coordination between sponsors, stakeholders, business teams, technology teams, and vendors. • Lead project governance meetings, steering committees, and status reviews. • Manage stakeholder expectations and facilitate resolution of cross-functional challenges and competing priorities. Qualifications & Experience Essential • Bachelor's degree in project management, Business Administration, Information Technology, or a related discipline. • Minimum 7 years of project or programme management experience within complex, multi-stakeholder environments. • Proven experience leading cross-functional projects and managing project budgets. • Demonstrated experience in PMO governance, project portfolio management, demand management, prioritization, resource planning, and portfolio reporting. • Strong business analysis experience, including requirements gathering, process mapping, gap analysis, stakeholder workshops, and UAT management. • Previous experience within the tourism, hospitality, destination management, travel, or related service industries. Desirable • Master's degree in project management, Business Administration, or a related field. • Professional certifications such as PMP, PRINCE2, Agile, Scrum Master, or equivalent. • Experience supporting digital transformation and enterprise technology implementation projects. Skills & Competencies Essential: • Strong project and programme management expertise. • Excellent PMO governance and portfolio management capabilities. • Strong business analysis and requirements management skills. • Experience managing budgets, resources, vendors, risks, dependencies, and change initiatives. • Knowledge of Waterfall, Agile, and Hybrid project delivery methodologies. • Excellent facilitation, stakeholder engagement, negotiation, and communication skills. • Strong analytical and problem-solving abilities. • Experience coordinating UAT, implementation readiness, cutover, and operational transition activities. • Ability to prepare concise executive-level reports and presentations. • Proficiency in Microsoft Office Suite, Microsoft Visio, and project management tools. • Highly organized with the ability to manage multiple priorities in a fast-paced environment. Desirable • Strong resilience and ability to perform under pressure. • Innovative mindset with a focus on continuous improvement and process optimization. • Strong change management and organizational transformation capabilities. Why Join Masarra DMC? This is an exciting opportunity to contribute to the delivery of high-impact strategic initiatives that support Masarra DMC's growth, operational excellence, and digital transformation journey. The role offers significant exposure to senior leadership, cross-functional collaboration, and the opportunity to shape PMO governance and portfolio management practices across the organization.

Bachelor's degree in project management, Business Administration, Information Technology, or a related discipline. Minimum 7 years of project or programme management experience within complex, multi-stakeholder environments. Proven experience leading cross-functional projects and managing project budgets. Demonstrated experience in PMO governance, project portfolio management, demand management, prioritization, resource planning, and portfolio reporting. Strong business analysis experience, including requirements gathering, process mapping, gap analysis, stakeholder workshops, and UAT management. Previous experience within the tourism, hospitality, destination management, travel, or related service industries.

Lead strategic, technology, transformation, and operational projects through the full project lifecycle. Develop and manage project plans, schedules, budgets, resources, milestones, deliverables, and dependencies. Coordinate cross-functional teams across business, operations, technology, finance, procurement, and external vendors. Proactively manage RAID (Risks, Assumptions, Issues, and Dependencies). Drive change control and impact assessment processes. Manage third-party vendors and implementation partners to ensure successful delivery against agreed commitments. Coordinate testing, implementation readiness, cutover activities, transition to operations, and project closure. Capture lessons learned and ensure effective knowledge transfer. Monitor project performance against scope, schedule, budget, quality standards, and KPIs. Provide regular reporting on project health, progress, risks, issues, and key decisions. Serve as primary coordination between sponsors, stakeholders, business teams, technology teams, and vendors. Lead project governance meetings, steering committees, and status reviews. Manage stakeholder expectations and facilitate resolution of cross-functional challenges.