Resturant call center agent

Company Description Rahul Restaurant مطعم رحول is a Kuwait-based restaurant specializing in authentic Kuwaiti cuisine, offering guests traditional dishes with a focus on quality ingredients and flavor. The restaurant is known for its welcoming atmosphere and commitment to delivering a high level of service to every guest. Team members work in a fast-paced environment that values reliability, collaboration, and respect. Rahul Restaurant aims to build long-term relationships with customers by providing memorable dining experiences and efficient service across all touchpoints, including phone and delivery orders. Role Description The Restaurant Call Center Agent is responsible for handling incoming calls from customers, including order placement, inquiries about menu items and promotions, and support for delivery or pickup requests. This is a contract, on-site role located in Kuwait, working closely with the restaurant operations team to ensure accurate order entry and timely communication with the kitchen and delivery staff. Day-to-day tasks include answering calls promptly, confirming order details, providing clear information about prices and availability, and resolving basic customer concerns in a professional manner. The agent will use computer systems to record orders, update customer information, and track order status while following established procedures and service standards. The role also involves maintaining a courteous tone, managing multiple calls efficiently, and escalating issues to supervisors when needed. Qualifications • Strong customer-facing capabilities, including experience as Customer Service Representatives and a focus on Customer Satisfaction. • Excellent interpersonal skills, with the ability to communicate clearly, listen actively, and build rapport with diverse customers. • Proficiency in Customer Support activities, including handling inquiries, resolving basic issues, and providing accurate information. • Basic to intermediate Computer Literacy, with the ability to use call center software, order management systems, and email. • Fluency in Arabic; working knowledge of English is preferred. • Previous experience in a restaurant, call center, or hospitality environment is an advantage. • Ability to work on-site in Kuwait, including evenings, weekends, and peak hours as required. • Strong attention to detail, reliability, and the ability to remain calm in a fast-paced environment.

Strong customer-facing capabilities, including experience as Customer Service Representatives and a focus on Customer Satisfaction. Excellent interpersonal skills, with the ability to communicate clearly, listen actively, and build rapport with diverse customers. Proficiency in Customer Support activities, including handling inquiries, resolving basic issues, and providing accurate information. Basic to intermediate Computer Literacy, with the ability to use call center software, order management systems, and email. Fluency in Arabic; working knowledge of English is preferred. Previous experience in a restaurant, call center, or hospitality environment is an advantage. Ability to work on-site in Kuwait, including evenings, weekends, and peak hours as required. Strong attention to detail, reliability, and the ability to remain calm in a fast-paced environment.

Handle incoming calls for order placement, inquiries about menu items and promotions, and support for delivery or pickup requests. Record orders, update customer information, and track order status using computer systems. Confirm order details, provide clear information about prices and availability, and resolve basic customer concerns in a professional manner. Escalate issues to supervisors when needed. Maintain courteous tone, manage multiple calls efficiently, and ensure accurate order entry and timely communication with the kitchen and delivery staff.