Workshop Coordinator

Job Title: Officer, After Sales Job Control Job Purpose To control and optimize workshop operations by effectively allocating jobs, monitoring work progress, and ensuring maximum productivity, efficiency, and on-time vehicle delivery while maintaining high service quality and customer satisfaction. Job Role Key Functional Responsibilities • Support in maximizing workshop productivity, efficiency, and overall utilization by monitoring daily flat-rate hours, technician loading, and available capacity. • Track and record labor hours, time controls, service remarks, and required reports within the Dealer Management System (DMS) to ensure proper documentation and workflow tracking. • Prepare and update daily job allocation sheets, calculate available hours, and track workshop vehicle inventory status. • Ensure optimal utilization of workshop bays, tools, and equipment while preventing non-productive bay occupancy. • Assign Repair Orders (ROs) based on technician skill levels and capabilities, ensuring accurate time on/off recording, correct operation codes, and proper labor charging. • Monitor work-in-progress (WIP) to ensure timely job completion and adherence to promised vehicle delivery times. • Coordinate sublet and bought-out repairs and manage vehicles pending spare parts or customer approval. • Coordinate daily with Service Advisors regarding WIP status and support customer approval for additional repairs. • Monitor technician performance, time utilization, and identify training needs to support technician development. • Promote professional treatment of technicians and report operational or safety risks to management. • Support adherence to workshop safety, cleanliness, and operational standards. • Prepare accurate productivity, performance, and utilization reports for management. Education - Diploma in Automotive Service Technology, Auto Electrical Technology, or any relevant field. Experience - Minimum 2 years of experience in automotive diagnostics, servicing, repairs, or any relevant field. Language Requirements - Fluency in English and Arabic is mandatory.

Monitor daily workshop operations, track labor hours and capacity, prepare and update job allocation sheets, optimize bay and tool utilization, assign Repair Orders based on technician skills, monitor WIP and delivery times, coordinate sublet and bought-out repairs, liaise with Service Advisors on WIP and approvals, track technician performance and training needs, enforce safety and standards, and prepare productivity and utilization reports for management.