Workshop Supervisor | Al-Futtaim Automotive - BYD | KSA

Job Requisition ID: 177895 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day Position Summary The Workshop Supervisor leads the day-to-day operation of the workshop floor, ensuring technicians deliver repairs and services to OEM standards, on time, first time, and within standard labour hours. The role is directly accountable for technician productivity, workshop throughput, repair quality, and adherence to safety and housekeeping standards. Acting as the operational bridge between Service Advisors, Parts, and the Technician team, the Workshop Supervisor protects customer commitments and dealership profitability through disciplined floor management, strong technical leadership, and continuous operational control. By driving workshop efficiency and maintaining zero-defect standards, the role plays a critical part in customer satisfaction, aftersales profitability, and OEM compliance. Key Responsibilities Workshop Operations & Productivity • Allocate Repair Orders (ROs) to technicians based on skill level, technical complexity, and workload capacity to maximize labour utilization and productivity • Monitor work-in-progress (WIP) continuously throughout the day, removing operational bottlenecks and ensuring promised delivery times are achieved • Ensure technicians follow OEM repair manuals, approved diagnostic procedures, and dealership standard operating processes for every job • Drive workshop KPIs including productivity, efficiency, labour utilization, and technician performance against monthly operational targets • Control workshop flow to optimize bay usage, technician allocation, and service turnaround times Quality & Technical Standards • Conduct final quality inspections on completed repairs prior to vehicle release to eliminate repeat repairs, customer comebacks, and warranty risks • Investigate technical failures, repeat repairs, and customer complaints, implementing corrective actions and technician coaching where required • Ensure proper usage of Special Service Tools (SSTs), diagnostic equipment, calibration systems, and OEM-approved repair methods • Monitor adherence to technical service bulletins (TSBs), recall procedures, and manufacturer technical updates across the workshop team Team Leadership & People Development • Supervise, mentor, and develop a team of Technicians, Electrical Technicians, and PDI Technicians across daily workshop operations • Identify technical skill gaps and coordinate with Technical Trainers to schedule OEM certification programs and internal development plans • Conduct daily workshop briefings covering workload planning, safety updates, technical bulletins, and performance expectations • Support technician discipline, attendance management, performance reviews, and succession planning within the workshop team Safety, Compliance & Housekeeping • Enforce all HSE standards across the workshop including PPE usage, safe lifting procedures, hazardous material handling, and equipment safety compliance • Maintain workshop housekeeping standards aligned with OEM dealer audit expectations and 5S operational standards • Ensure calibration schedules, workshop certifications, equipment maintenance, and safety inspections remain current and audit-ready • Support compliance with warranty standards, OEM audits, internal controls, and dealership operational governance Coordination & Reporting • Coordinate closely with Service Advisors regarding additional repair approvals, customer commitments, delivery deadlines, and delay communication • Liaise with Parts teams to escalate Vehicle-Off-Road (VOR) cases and ensure urgent parts availability for workshop continuity • Prepare and submit daily, weekly, and monthly reports covering workshop productivity, labour efficiency, quality performance, and technician KPIs to the Service Manager • Support service planning decisions through accurate operational reporting and workshop performance analysis Educational Requirements • Diploma or Bachelor’s Degree in Automotive Engineering, Mechanical Engineering, Electrical Engineering, or a related technical discipline • OEM-certifie

Diploma or Bachelor’s Degree in Automotive Engineering, Mechanical Engineering, Electrical Engineering, or a related technical discipline. OEM-certified.

Workshop Operations & Productivity: Allocate Repair Orders to technicians based on skill level, monitor work-in-progress, ensure OEM repair manuals and dealership processes are followed, drive KPIs (productivity, efficiency, labour utilization), and optimize workshop flow. Quality & Technical Standards: Conduct final quality inspections, investigate failures and complaints, implement corrective actions and coaching, ensure proper usage of SSTs, diagnostic tools, calibration systems, and OEM-approved methods, monitor TSBs and recalls. Team Leadership & Development: Supervise and develop Technicians, identify skill gaps, schedule OEM certifications, conduct daily briefings, support discipline and performance reviews. Safety & Compliance: Enforce HSE standards, maintain 5S and housekeeping, ensure calibration schedules and audit readiness. Coordination & Reporting: Liaise with Service Advisors and Parts to manage approvals and parts availability, prepare daily/weekly/monthly reports on productivity and KPIs, support planning decisions.