L1 Support Engineer

We are hiring an experienced L1 Support Engineer for our client in Dubai to provide first-level technical support, troubleshoot application issues, and ensure timely resolution of customer queries. Key Responsibilities: • Handle customer support tickets and technical queries. • Assist users with portal access, configurations, and application-related issues. • Monitor invoice processing status and resolve basic errors. • Troubleshoot first-level application and system issues. • Escalate complex technical issues to L2 Support. • Maintain accurate ticket documentation and provide timely customer updates. Key Requirements: • 2–4 years of experience in L1 Technical Support or Application Support. • Basic knowledge of SQL. • Experience in application troubleshooting and issue resolution. • Familiarity with ticketing systems and support processes. • Strong communication and customer service skills. • Good documentation and problem-solving abilities. Candidates with experience in application support, ERP systems, or E-Invoicing platforms are encouraged to apply.

2–4 years of experience in L1 Technical Support or Application Support. Basic knowledge of SQL. Experience in application troubleshooting and issue resolution. Familiarity with ticketing systems and support processes. Strong communication and customer service skills. Good documentation and problem-solving abilities.

Handle customer support tickets and technical queries. Assist users with portal access, configurations, and application-related issues. Monitor invoice processing status and resolve basic errors. Troubleshoot first-level application and system issues. Escalate complex technical issues to L2 Support. Maintain accurate ticket documentation and provide timely customer updates.