Microsoft Dynamics Consultant

• 7+ years on Dynamics 365 / Dataverse, with at least two end-to-end Customer Service implementations as technical lead (cases, queues, unified routing, SLA KPIs, knowledge base, Customer Voice surveys) • Hands-on across the stack: model-driven apps, plugins/Custom APIs (C#), Power Automate, PCF/JavaScript web resources, Dataverse security model (business units, teams, roles) • Solution-layering and ALM in a multi-vendor environment: managed solutions, publisher conventions, Azure DevOps pipelines, environment strategy , able to build on another vendor’s base solution without breaking it • Integration design through Azure API Management: OIDC/UAE PASS-style identity, REST/OData, async patterns, contract testing against third-party releases • Data migration into Dataverse (SSIS/KingswaySoft or equivalent), including migration from on-premises Dynamics • Certification: PL-400 Power Platform Developer; PL-600 Solution Architect or MB-230 Customer Service strongly preferred • Arabic/English bilingual UI and data (RTL, language packs, translated option sets)

7+ years on Dynamics 365 / Dataverse, with at least two end-to-end Customer Service implementations as technical lead (cases, queues, unified routing, SLA KPIs, knowledge base, Customer Voice surveys); Hands-on across the stack: model-driven apps, plugins/Custom APIs (C#), Power Automate, PCF/JavaScript web resources, Dataverse security model (business units, teams, roles); Solution-layering and ALM in a multi-vendor environment: managed solutions, publisher conventions, Azure DevOps pipelines, environment strategy, able to build on another vendor’s base solution without breaking it; Integration design through Azure API Management: OIDC/UAE PASS-style identity, REST/OData, async patterns, contract testing against third-party releases; Data migration into Dataverse (SSIS/KingswaySoft or equivalent), including migration from on-premises Dynamics; Certification: PL-400 Power Platform Developer; PL-600 Solution Architect or MB-230 Customer Service strongly preferred; Arabic/English bilingual UI and data (RTL, language packs, translated option sets)

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