Operations Manager

Company Description Riri Piercing is a leading brand specializing in stylish, hypoallergenic piercing jewelry designed for everyday wear. The company combines modern design with premium materials to create comfortable, safe, and trendy pieces that support individual self-expression. As a trusted partner in the piercing and jewelry market, Riri Piercing focuses on delivering products that appeal to customers who value both fashion and comfort. The brand is committed to quality, innovation, and building lasting customer relationships through reliable service and thoughtfully designed collections. Role Description The Operations Manager is a full-time, on-site role based in Kuwait City, responsible for overseeing daily store and back-office operations. This position ensures smooth inventory management, efficient order processing, and consistent compliance with safety, hygiene, and quality standards for piercing jewelry. The Operations Manager coordinates staff schedules, supervises team performance, and supports training to maintain excellent customer service and operational discipline. The role includes monitoring sales and operational metrics, optimizing processes, managing vendor relationships, and collaborating with management on improvement initiatives and cost control. The Operations Manager also handles issue resolution, implements standard operating procedures, and supports promotional activities to align operations with brand goals. Qualifications • Operational management skills, including process optimization, workflow planning, and daily store oversight. • Inventory and supply chain skills, such as stock control, demand forecasting, vendor coordination, and basic logistics. • People management and leadership skills, including team supervision, performance coaching, scheduling, and conflict resolution. • Customer service and retail skills, including handling customer inquiries, managing service standards, and supporting sales activities. • Analytical and organizational skills, such as data-driven decision-making, reporting, attention to detail, and time management. • Knowledge of basic health, safety, and hygiene standards relevant to piercing jewelry and retail environments. • Strong communication skills in English; proficiency in Arabic is an advantage. • Previous experience in retail, beauty, fashion, or jewelry operations management is preferred. • Ability to work on-site in Kuwait City, with flexibility for peak hours, weekends, or holidays as needed. • Relevant diploma or bachelor’s degree in business, operations, or a related field is beneficial.

Overseeing daily store and back-office operations; ensuring smooth inventory management and efficient order processing; ensuring compliance with safety, hygiene, and quality standards for piercing jewelry; coordinating staff schedules and supervising team performance; supporting training to maintain customer service and operational discipline; monitoring sales and operational metrics; optimizing processes; managing vendor relationships; collaborating with management on improvement initiatives and cost control; handling issue resolution; implementing standard operating procedures; supporting promotional activities to align operations with brand goals.