Customer Service - Own Visa Only

About the role

Requirements

• Previous experience in face-to-face customer service, sales, fundraising, or promotional activities is an advantage.
• Excellent verbal communication and interpersonal skills in ARABIC & ENGLISH
• Confident, approachable, and persuasive personality.
• Comfortable approaching and interacting with members of the public.
• Ability to engage with people from diverse nationalities and backgrounds.

Responsibilities

• Engage with members of the public through face-to-face interactions at designated locations, events, shopping malls, and promotional venues.
• Promote charitable causes, fundraising campaigns, and social initiatives in an engaging and informative manner.
• Explain the objectives and impact of fundraising programmes to potential donors.
• Encourage individuals to contribute through voluntary donations or recurring donation programmes.
• Build positive relationships with potential donors through effective communication and interpersonal skills.
• Address enquiries and provide accurate information about the charitable initiatives being promoted.
• Meet assigned fundraising targets and performance objectives.
• Maintain accurate records of donor interactions and contributions.
• Represent the organisation professionally and ensure all fundraising activities follow ethical practices and guidelines.

Skills

• Face-to-face customer service
• Public speaking
• Fundraising
• Donor engagement
• Interpersonal communication
• Arabic language
• English language
• Public interaction
• Record keeping
• Ethical fundraising