Service Technician (Field) - Electronics Home Appliances

Long Description Job Summary Electronic service technicians are responsible for diagnosing, repairing or replacing parts for all household appliances. Job Responsibilities • Prescreen, identify, analyze, and repair appliance and electronic product failures ensuring customer satisfaction. • Configuring/troubleshooting experience with hardware including audio-DSP, A/V control, video and audio devices, and USB based software applications. • Order necessary parts after initial prescreen so they are in hand before going to customers' location. • Perform daily administrative functions to include warranty claims and report submission. • Maintain performance objectives as required by the company. • Maintain company vehicle, tools, equipment and parts inventory. • Rely on personal judgment for safety regarding work. • Work independently without onsite supervision. • Other duties as assigned. • Documents service and installation actions by completing forms, reports, logs, and records. Candidate Requirements • 3 to 5 years field service experience in all major home appliances. • Possess appropriate Refrigerant Handling Certificate(s), CET, (HVAC) and other applicable appliance or electronics service certifications. • Knowledge and proficient use of electronic and appliance and/or refrigeration tools and diagnostic test equipment. • Proficient in MS Office and Smartphone technology with the ability to quickly learn proprietary software applications. • Valid driver's license with a clear driving record. • Meet physical requirements generally associated with field service repair (lifting, bending, etc.). • Ability to work a flexible schedule based on business needs. • Excellent communication, organization and customer service skills. Education