Patient Experience Coordinator

Job Title: Patient Experience Coordinator Job Code: PEC-005 Department: Patient Experience Your Impact • 1–3 years of patient-facing or customer service experience • Daily patient rounds across inpatient and outpatient areas • 2 languages – Arabic and English communication • Timely handling and escalation of patient feedback • Consistent, compassionate support for patients and families What you will do • Patient Welcome: Greet, guide, and assist patients and visitors. • Patient Rounds: Check patient comfort and satisfaction daily. • Patient Support: Respond to non-medical requests and inquiries. • Feedback Tracking: Record complaints and support timely follow-up. • Communication: Handle patient calls, emails, and inquiries. • Collaboration: Work with hospital teams to improve patient experiences. How success is measured • Warm, empathetic, and attentive daily patient interactions • Fast and effective handling and escalation of patient concerns • Accurate and detailed logging of feedback in the system • Clear communication and seamless teamwork • Respect for patient privacy and confidentiality You will thrive here if you have… • High school diploma or an Associate Degree in a relevant field • 1–3 years of patient-facing, hospitality, or customer service experience • Healthcare experience is preferred • Fluency in Arabic and English (written and spoken) • Familiarity with Microsoft Office applications and basic system navigation • Understanding of patient rights and customer service standards • Strong interpersonal and problem-solving skills Competencies we value • Communication – Clear, respectful, and reassuring interactions • Client Focus – Putting patients' comfort, dignity, and needs first • Emotional Intelligence – Listening with empathy, patience, and understanding • Teamwork – Collaborating to create a seamless patient experience • Adaptability – Responding positively to changing patient needs

High school diploma or an Associate Degree in a relevant field; 1–3 years of patient-facing, hospitality, or customer service experience; Healthcare experience is preferred; Fluency in Arabic and English (written and spoken); Familiarity with Microsoft Office applications and basic system navigation; Understanding of patient rights and customer service standards; Strong interpersonal and problem-solving skills.

Patient Welcome: Greet, guide, and assist patients and visitors. Patient Rounds: Check patient comfort and satisfaction daily. Patient Support: Respond to non-medical requests and inquiries. Feedback Tracking: Record complaints and support timely follow-up. Communication: Handle patient calls, emails, and inquiries. Collaboration: Work with hospital teams to improve patient experiences.