Head hostess

Company Description Bahrain Surf Park - Club Hawaii Experience is an upcoming destination focused on making surfing accessible and enjoyable for guests of all levels. Centered around the “Waves For All” concept, the park aims to deliver a relaxed, welcoming atmosphere where visitors can experience the magic of surfing. Launching this year, the venue will combine water-based activities with quality hospitality and guest services. Team members will be part of a new, dynamic environment with opportunities to shape the guest experience from the start. Role Description The Head Hostess role is a full-time, on-site position based in Bahrain. This role is responsible for welcoming guests, managing reservations and seating, and ensuring a smooth flow of arrivals and departures. Daily tasks include greeting guests, coordinating with the service team, answering inquiries in person and over the phone, and maintaining a professional and friendly atmosphere at the entrance and reception areas. The Head Hostess will oversee host staff, support guest issue resolution, and help implement service standards that reflect the Club Hawaii Experience brand. This position requires consistent on-site presence during operating hours and close collaboration with management to enhance overall guest satisfaction. Qualifications • Strong interpersonal skills and customer service abilities to create a welcoming, inclusive environment for all guests. • Experience handling reservations and seating plans, including use of reservation systems or booking software. • Clear and professional communication skills, both verbal and written, to interact effectively with guests and colleagues. • Professional phone etiquette and the ability to manage incoming calls, inquiries, and booking requests efficiently. • Previous experience in hospitality, front-of-house, or guest relations roles, preferably in high-traffic venues. • Ability to lead and coordinate a host team, organize workflows, and support training in service standards. • High level of personal presentation, reliability, and time management, with flexibility to work evenings, weekends, and holidays as needed. • Proficiency in English; additional languages are an advantage.

Strong interpersonal skills and customer service abilities to create a welcoming, inclusive environment for all guests. Experience handling reservations and seating plans, including use of reservation systems or booking software. Clear and professional communication skills, both verbal and written, to interact effectively with guests and colleagues. Professional phone etiquette and the ability to manage incoming calls, inquiries, and booking requests efficiently. Previous experience in hospitality, front-of-house, or guest relations roles, preferably in high-traffic venues. Ability to lead and coordinate a host team, organize workflows, and support training in service standards. High level of personal presentation, reliability, and time management, with flexibility to work evenings, weekends, and holidays as needed. Proficiency in English; additional languages are an advantage.

Welcome guests, manage reservations and seating, and ensure smooth flow of arrivals and departures. Greet guests, coordinate with the service team, answer inquiries in person and over the phone, and maintain a professional and friendly atmosphere at the entrance and reception areas. Oversee host staff, support guest issue resolution, and help implement service standards that reflect the Club Hawaii Experience brand. Ensure consistent on-site presence during operating hours and collaborate with management to enhance overall guest satisfaction.