Analyst, DotNet Application Support

JOB PURPOSE / ROLE: Responsible for the stable, secure and controlled operation of the Bank’s assigned .NET applications and related services. The role provides end-to-end application support ownership, coordinates incidents, problems, changes and releases, manages technical dependencies and vendors, and ensures service performance, resilience, regulatory compliance and documentation requirements are maintained. OBJECTIVES AND KEY RESPONSIBILITIES: Objectives: • Maintain agreed availability, performance and service levels for assigned .NET applications and supporting services. • Ensure critical incidents, recurring problems and production risks are managed within agreed timelines. • Maintain current application ownership records, support documentation, monitoring controls and recovery procedures. • Reduce recurring incidents and operational risk through root-cause analysis, preventive remediation and controlled technical improvements. • Strengthen internal support capability and knowledge retention for critical .NET applications. Responsibilities: • Act as the primary support owner for assigned .NET applications, services and technical components. • Coordinate incident, problem, change and release activities across application, infrastructure, database, integration, security and vendor teams. • Monitor application health, performance, capacity, scheduled jobs, interfaces, APIs, logs and operational controls. • Lead investigation of production issues, coordinate root-cause analysis and ensure corrective and preventive actions are completed. • Ensure application patches, framework upgrades, vulnerability remediation, certificate renewals and end-of-life actions are planned and completed. • Coordinate testing, deployment, rollback planning, production readiness and post-implementation validation for application changes. Academic Qualifications (Minimum Requirement): • Bachelor’s degree in computer science, Information Technology, Software Engineering or a related field. Professional Certifications (Minimum Requirement / Preferred): • ITIL certification is preferred. • Microsoft certification relevant to .NET, Azure, application development or cloud operations is an advantage. • Relevant database, DevOps, information security or application-support certification is an advantage. Minimum Experience: • At least 8 years of application support or technology operations experience, including experience supporting critical enterprise or banking applications. • Practical experience with .NET applications, web services and APIs, SQL databases, Windows-based application environments, monitoring and incident troubleshooting is preferred.

Act as the primary support owner for assigned .NET applications, services and technical components. Coordinate incident, problem, change and release activities across application, infrastructure, database, integration, security and vendor teams. Monitor application health, performance, capacity, scheduled jobs, interfaces, APIs, logs and operational controls. Lead investigation of production issues, coordinate root-cause analysis and ensure corrective and preventive actions are completed. Ensure application patches, framework upgrades, vulnerability remediation, certificate renewals and end-of-life actions are planned and completed. Coordinate testing, deployment, rollback planning, production readiness and post-implementation validation for application changes.