Senior Application Support Engineer

We’re Hiring | Senior Application Support Engineer We are looking for an experienced Senior Application Support Engineer to join our IT team and ensure the stability, availability, and performance of business-critical applications while supporting daily operations and continuous system improvements. Key Responsibilities: • Monitor, maintain, and troubleshoot enterprise applications to ensure system availability and optimal performance. • Manage and resolve application incidents and problems in accordance with established SLAs. • Perform application performance tuning, root cause analysis, and implement preventive measures. • Monitor and maintain application integrations, interfaces, and legacy systems to ensure seamless data exchange. • Coordinate application upgrades, patches, releases, and system enhancements. • Collaborate with infrastructure, database, development teams, and external vendors to resolve technical issues. • Maintain system documentation, incident reports, and operational procedures. • Monitor and report on application availability, capacity, performance KPIs, and SLAs. • Develop and maintain operational reports and dashboards. • Support business-critical applications and ensure operational continuity, including 24/7 support when required. Requirements: • Bachelor’s degree in computer science, Information Technology, or a related field. • Minimum of 5 years of experience in application support, including at least 2 years in a senior or lead role. • Strong troubleshooting, problem-solving, and application performance monitoring skills. • Experience in incident management, application maintenance, system integrations, and production support. • Familiarity with third-party APIs and application integrations within the banking or financial services sector. • Understanding of IT service management processes and SLAs. • Knowledge of Retail or Corporate Lending systems and business processes is preferred. • Strong communication, coordination, and analytical skills. Location: Riyadh, Saudi Arabia