Hard Services Officer

The role of the Hard Services officer will be to manage, monitor and review the services provided by the third party service providers. The candidate is required to have sound knowledge in the MEP systems enabling to support the delivery of professional and high-quality building and engineering facilities services by overseeing and monitoring the performance and adherence to SLA of third-party contractors, vendors, service providers, as well as conducting small maintenance projects. Operational Readiness Phase •The Hard Services officer will be part of the Operational Readiness Team and will execute all the tasks assigned by the Hard Services Specialist , according with the Operational Readiness Plan’s Work Streams as: Construction Handover, Procurement and Contracting, Operations Management, CAFM implementation, etc… Steady State Operations •Provide technical expertise to ensure the efficient operation of the system and its maintenance. •Review and amend the PPM checklist aligning with the best industry practices and experience. •Assist the Hard FM Specialists to develop ,review and Follow-up on day to day maintenance activities based on PPM schedule and corrective maintenance work orders in the CAFM system. •Carry out quantifiable inspections which are strategically aligned to cover all the inspections of the assets over a period of one year. •Assist the Hard FM specialist to develop innovative methodologies and to adapt “zero breakdown plan” in the maintenance strategy. •Ensure the Implementation of root cause analysis and condition based maintenance, predictive maintenance which will ensure that the maintenance is efficient and reliable. •Assist Hard FM specialist to develop scope of work and BOQs for all the additional and on demand works. •Prepare Performance management reports and participate in the service provider review meetings •Monitor the work done by external contractors to ensure adherence to the Museum's standards and Health and Safety requirements. •Communicate and ensure a collaborative environment of high performance teamwork with outsourced Maintenance teams, Facilities staff, Environment Health and Safety staff, consultants, and contractors. Coordinate with internal Supply Management to develop project sourcing strategy and research market for qualified suppliers of materials and services. •Prepare purchase requisitions for management approval. •Keep detailed records regarding maintenance activities. •Assist with handling of contract administration including responding to requests for variations and claims. Minimum of 3-5 years of experience •Experience in unique facilities with challenging environment ,where candidate’s expertise, knowledge and attitude has been tested. Required Education / Qualifications •Bachelor’s degree in engineering.

Minimum of 3-5 years of experience in unique facilities with challenging environment, where candidate’s expertise, knowledge and attitude has been tested. Bachelor’s degree in engineering.

The Hard Services officer will manage, monitor and review the services provided by third party service providers. Oversee and monitor performance and adherence to SLA of third-party contractors, vendors, service providers, and conduct small maintenance projects. Provide technical expertise to ensure efficient operation and maintenance of the system. Review and amend the PPM checklist. Assist Hard FM Specialists to develop, review and follow-up on day-to-day maintenance activities based on PPM schedule and corrective maintenance work orders in the CAFM system. Carry out quantifiable inspections aligned to asset inspections over a year. Assist in developing innovative methodologies and a zero breakdown maintenance plan. Ensure root cause analysis, condition-based maintenance, and predictive maintenance. Help develop scope of work and BOQs for additional and on-demand works. Prepare performance management reports and participate in service provider review meetings. Monitor work by external contractors to ensure adherence to Museum standards and Health & Safety requirements. Maintain collaborative environment with outsourced maintenance teams, Facilities staff, EHS staff, consultants, and contractors. Coordinate with internal Supply Management to develop project sourcing strategy and research qualified suppliers. Prepare purchase requisitions for management approvals. Keep detailed records of maintenance activities. Assist with contract administration including responses to variations and claims.