Operations Manager

We are currently seeking an experienced Operations Manager to join our Hospitality Department as part of our continued business expansion and operational development. The successful candidate will be responsible for overseeing the overall hotel or resort operations, managing multiple departments, driving operational efficiency, and ensuring exceptional guest experiences while maintaining high service and quality standards. Job Responsibilities: • Oversee the overall daily operations of the hotel or resort, ensuring smooth and efficient coordination across all departments. • Manage and supervise multiple operational departments, including Front Office, Housekeeping, Food & Beverage, Maintenance, and Guest Services. • Lead department heads and operational teams to achieve business objectives and maintain high service standards. • Monitor operational performance, budgets, expenses, and cost-control measures. • Ensure exceptional guest satisfaction by addressing complaints, resolving operational challenges, and improving service delivery. • Develop and implement operational policies, procedures, and strategies to enhance efficiency and overall property performance. • Ensure compliance with hospitality standards, health and safety regulations, and company policies. Qualifications: • Bachelor's degree in Hospitality Management, Hotel Management, Business Administration, or a related field. • Minimum 5–8 years of relevant experience in hotel or resort operations, preferably in a managerial or senior leadership position. • Proven experience managing the overall operations of a hotel or resort is mandatory. • Strong understanding of multiple hotel departments, including Front Office, Housekeeping, F&B, and Facilities Management. • Demonstrated leadership experience in managing operational teams and department heads. • Strong financial management, problem-solving, and decision-making skills. • Excellent communication, interpersonal, and organizational abilities. Important: Candidates with experience limited to standalone restaurant or F&B operations will not be considered. Previous experience in overall hotel or resort management is essential. If you have relevant experience and are interested in exploring this opportunity: • Please complete and submit the form (APPLICATION FORM). • Submit your latest CV through Easy Apply.

Oversee the overall daily operations of the hotel or resort, ensuring smooth and efficient coordination across all departments. Manage and supervise multiple operational departments, including Front Office, Housekeeping, Food & Beverage, Maintenance, and Guest Services. Lead department heads and operational teams to achieve business objectives and maintain high service standards. Monitor operational performance, budgets, expenses, and cost-control measures. Ensure exceptional guest satisfaction by addressing complaints, resolving operational challenges, and improving service delivery. Develop and implement operational policies, procedures, and strategies to enhance efficiency and overall property performance. Ensure compliance with hospitality standards, health and safety regulations, and company policies.