Senior Manager, Revenue Assurance

Lead the Revenue Assurance function and protect revenue across the order-to-cash cycle. Establish controls that verify whether products and services delivered are billed accurately, billed amounts are recorded correctly, and collection exceptions are investigated. Partner with business and finance teams to recover lost revenue and prevent recurring leakage. Key Responsibilities • Set the revenue assurance strategy and annual review plan. Prioritize revenue streams, processes, and systems based on financial exposure and the effectiveness of existing controls. • Map how revenue flows from the original transaction or service delivery through billing, accounting, and settlement. Identify gaps where transactions can be lost, duplicated, delayed, or processed at the wrong value. • Establish and test controls over pricing, billing completeness, discounts, credits, refunds, and manual overrides. Define control owners, review frequency, and escalation thresholds. • Oversee reconciliations across operational, billing, payment, and finance systems. Investigate material discrepancies and determine whether they arise from timing differences, data issues, or control failures. • Lead revenue leakage investigations, quantify financial exposure, and agree recovery and prevention actions with the teams responsible. Verify recoveries and report them separately from estimated exposure and prevented leakage. • Review new products, pricing changes, and system releases before launch. Confirm that transactions can be captured, billed, reconciled, and monitored from day one. • Automate recurring control checks and exception monitoring with Finance Systems and Data teams. Use reporting to identify recurring issues and prioritize corrective action. • Present material risks, recovery results, and overdue actions to senior leadership. Escalate unresolved issues and track remediation through closure. • Lead and develop the Revenue Assurance team. Set priorities, review the quality of investigations, and coach team members in financial controls, data analysis, and stakeholder management. Qualifications and Experience • Bachelor’s degree in Accounting, Finance, Business, Information Systems, or a related discipline. • Typically 10+ years of relevant experience in revenue assurance, financial controls, billing assurance, or order-to-cash operations, including experience leading a team or a cross-functional program. • Demonstrated experience identifying and quantifying revenue leakage, designing controls, and driving corrective action across business and technology teams. • Strong understanding of billing, payment reconciliation, financial reporting, and transaction flows across enterprise systems. • Ability to analyze large transaction datasets using advanced Excel, SQL, or business intelligence tools. • A professional qualification such as CPA, ACCA, CMA, or CIA is preferred.