Restaurant Operations Manager

Restaurant Operations | Abu Dhabi | Licensed Concept About the Role We are looking for a hands-on, operations-driven Restaurant Manager who can turn business direction into consistent daily execution. The ideal candidate is a strong operator who builds structure, connects departments, and drives operational and service excellence across the restaurant and central office. Key Responsibilities · Operational Excellence: Establish and maintain effective daily routines, SOPs, checklists, KPIs, and control systems to ensure consistent execution. · Cross-Departmental Coordination: Connect restaurant operations with marketing, procurement, warehouse, finance, HR, and central office, ensuring timely delivery and clear accountability. · Restaurant Maintenance & Presentation: Maintain a sleek, well-presented restaurant environment through proactive maintenance, effective contractor management, and timely resolution of technical and aesthetic issues, ensuring the best overall guest experience. · Entertainment & Guest Engagement: Develop and manage suitable entertainment programs aligned with the restaurant concept, target guest profile, and commercial objectives. · Guest Experience & Service Excellence: Understand the guest profile, study guest behaviour and feedback, and translate insights into improved service standards, guest engagement, and sales opportunities. · Hands-on Leadership: Personally engage in operational processes, identify weaknesses, and drive solutions from initial action through to completion. · Business Performance: Drive operational KPIs, expenses, stock, staffing, payments,and execution quality, ensuring efficiency and accountability. · Sales & Product Performance: Prioritize the restaurant product, ensure effective product positioning and marketing, and drive sales through strong operational execution by service team engagement. · Team Development: Build a healthy, supportive work environment that promotes teamwork, ownership, professional development, and performance motivation. · Continuous Improvement: Identify gaps in existing routines and implement practical improvements that strengthen the overall operating system. Candidate Profile · Proven experience managing restaurant or F&B operations with a strong practical, hands-on approach. · Experience working with both restaurant teams and central-office support functions. · Strong understanding of operational KPIs, cost control, procurement, inventory, staffing, and service standards. · Ability to establish effective processes and deliver results with limited resources. · Strong organisational, communication, and problem-solving skills. · A proactive leader who combines operational discipline with a positive, people-focused management style. Our Ideal Candidate A systematic and accountable operator who connects people, processes, and departments; understands the guest; develops a motivated team; and ensures that business and product direction are consistently translated into operational and service excellence.

Operational Excellence: Establish and maintain effective daily routines, SOPs, checklists, KPIs, and control systems to ensure consistent execution. Cross-Departmental Coordination: Connect restaurant operations with marketing, procurement, warehouse, finance, HR, and central office, ensuring timely delivery and clear accountability. Restaurant Maintenance & Presentation: Maintain a sleek, well-presented restaurant environment through proactive maintenance, effective contractor management, and timely resolution of technical and aesthetic issues, ensuring the best overall guest experience. Entertainment & Guest Engagement: Develop and manage suitable entertainment programs aligned with the restaurant concept, target guest profile, and commercial objectives. Guest Experience & Service Excellence: Understand the guest profile, study guest behaviour and feedback, and translate insights into improved service standards, guest engagement, and sales opportunities. Hands-on Leadership: Personally engage in operational processes, identify weaknesses, and drive solutions from initial action through to completion. Business Performance: Drive operational KPIs, expenses, stock, staffing, payments, and execution quality, ensuring efficiency and accountability. Sales & Product Performance: Prioritize the restaurant product, ensure effective product positioning and marketing, and drive sales through strong operational execution by service team engagement. Team Development: Build a healthy, supportive work environment that promotes teamwork, ownership, professional development, and performance motivation. Continuous Improvement: Identify gaps in existing routines and implement practical improvements that strengthen the overall operating system.