Head of Operations

Company Description The American Chamber of Commerce in Oman (AmCham Oman), established in 2003, promotes commercial activity between the United States and the Sultanate of Oman. As one of Oman's largest and most active business networking groups, it welcomes member companies of all nationalities. AmCham Oman is the official affiliate of the U.S. Chamber of Commerce in Oman and works to strengthen economic ties, partnerships, and mutual interests between the two business communities. The organization provides a forum for exchanging insights, information, and ideas to increase trade, commerce, and investment between the two countries. Its activities support a dynamic business environment and facilitate strategic connections for members. Role Description The Head of Operations is a full-time, on-site role based in Muscat, responsible for overseeing the day-to-day operational activities of AmCham Oman. This role manages office operations, member services, event logistics, and internal processes to ensure efficient delivery of programs and initiatives. The Head of Operations coordinates with leadership and stakeholders to implement strategic plans, monitor performance, and optimize resources. Daily responsibilities include supervising staff, managing budgets and financial workflows, maintaining operational policies, and ensuring high-quality communication with members and partners. The role also supports the planning and execution of networking events, business forums, and collaborative projects that advance the organization’s mission. Qualifications • Strong Operations Management skills, including process improvement and organizational planning. • Advanced Analytical Skills for performance monitoring, problem-solving, and data-driven decision-making. • Proven Team Management abilities, including staff supervision, mentoring, and cross-functional coordination. • Excellent Communication skills for engaging with members, partners, and internal stakeholders. • Budgeting skills for planning, monitoring, and optimizing operational and program expenditures. • Bachelor’s degree in Business Administration, Management, Economics, or a related field; a master’s degree is an advantage. • Experience in chamber of commerce, trade associations, non-profit management, or international business environments is beneficial. • Strong organizational and time-management skills, with the ability to manage multiple projects and deadlines. • Fluency in English; proficiency in Arabic is an asset. • Demonstrated ability to work collaboratively in a multicultural environment and uphold inclusive, non-discriminatory practices.

Bachelor’s degree in Business Administration, Management, Economics, or a related field; a master’s degree is an advantage. Experience in chamber of commerce, trade associations, non-profit management, or international business environments is beneficial. Fluency in English; proficiency in Arabic is an asset. Demonstrated ability to work collaboratively in a multicultural environment and uphold inclusive, non-discriminatory practices.

Overseeing day-to-day operational activities of AmCham Oman, including office operations, member services, event logistics, and internal processes. Supervising staff, managing budgets and financial workflows, maintaining operational policies, and ensuring high-quality communication with members and partners. Planning and execution of networking events, business forums, and collaborative projects; coordinating with leadership and stakeholders to implement strategic plans, monitor performance, and optimize resources.