Director of Account Management

Director of Account Management – Saudi National Merit Incentives is seeking an experienced Director of Account Management to lead strategic enterprise accounts, strengthen client retention, and drive sustainable revenue growth. Key Responsibilities • Lead and develop the Account Management team. • Own key enterprise relationships and executive-level engagement. • Drive retention, renewals, upselling, and cross-selling. • Build account growth plans aligned with revenue and profitability targets. • Oversee client projects from requirements gathering through integration, testing, and go-live. • Collaborate with Sales, Technology, Operations, Product, and Partnerships. • Monitor account performance, client satisfaction, risks, and commercial opportunities. Requirements • Saudi National – mandatory requirement. • 8+ years of experience in Account Management, Customer Success, or B2B commercial roles. • Proven experience leading Account Management teams and strategic enterprise portfolios. • Strong record of achieving revenue growth, retention, and profitability targets. • Solid project management experience. • Good understanding of IT solutions, APIs, system integrations, testing, and production environments. • Experience in loyalty and rewards solutions, including offers, gift cards, digital marketplaces, points exchange, direct points redemption, reward catalogues, and merchant integrations. • Strong leadership, negotiation, presentation, and stakeholder-management skills. • Experience with banks, airlines, telecom, government, or large enterprise clients is preferred. • Fluent in Arabic and English. • Based in Riyadh .