Optometrist/Customer Service Executive : Office Job Wholesale distribution of lenses

Company Description La Elegante General Trading LLC is a wholesale distributor specializing in optical lenses, serving retail eyewear outlets, optical clinics, and other vision-care businesses. Based in Dubai, United Arab Emirates, the company focuses on reliable supply, competitive pricing, and consistent product quality. It offers a wide range of lens types and specifications to meet diverse customer requirements. Team members work in a professional office environment with opportunities to interact closely with clients and support the growth of the regional eyewear market. Role Description This is a full-time, on-site role based in Dubai, United Arab Emirates, combining optometry knowledge with customer service and office-based coordination. The Optometrist/Customer Service Executive will respond to customer inquiries, provide product recommendations, and support clients in selecting appropriate lenses based on prescriptions and usage needs. Daily tasks include managing orders, preparing quotations, tracking deliveries, and maintaining accurate records in company systems. The role also involves handling phone and email communication, resolving issues, and ensuring a positive customer experience. The team member will collaborate with sales, warehouse, and finance staff to ensure smooth operations and timely fulfillment of wholesale lens orders. Qualifications • Possesses a Bachelor of Optometrydegree from an accredited institution. • Experience: At least 2 years of prior work in an optical store, clinic, or lens distribution environment is mandatory; • Optometry and lens knowledge: ability to interpret prescriptions, understand lens types and coatings, and advise customers on suitable products. • Customer service and communication: strong interpersonal skills, clear verbal and written communication, and a professional approach to handling client queries and concerns. • Office administration and coordination: basic proficiency with office software (e.g., Excel, Word, email tools), data entry accuracy, order processing, and documentation skills. • Sales support and relationship management: capability to prepare quotations, follow up with clients, support sales activities, and build long-term customer relationships. • Problem-solving and organization: ability to prioritize tasks, manage multiple orders, resolve delivery or product issues, and maintain attention to detail. • Relevant education: diploma or degree in Optometry, Vision Science, or a related field; certifications in optometry or optical dispensing are an advantage. • Language and work eligibility: proficiency in English & Malayalam and eligibility to work in the United Arab Emirates. (Candidates already in UAE will be preffered)

Bachelor of Optometry degree from an accredited institution. At least 2 years of prior work in an optical store, clinic, or lens distribution environment. Ability to interpret prescriptions, understand lens types and coatings, and advise customers. Strong interpersonal, verbal and written communication skills. Proficiency with office software (Excel, Word, email tools), data entry accuracy, order processing, and documentation. Experience in sales support and relationship management; ability to prepare quotations and follow up with clients. Problem-solving and organizational skills; ability to prioritize tasks and manage multiple orders. Relevant education in Optometry, Vision Science, or related field; certifications in optometry or optical dispensing are an advantage. English and Malayalam language proficiency; eligibility to work in the United Arab Emirates.

Respond to customer inquiries, provide product recommendations, and assist clients in selecting appropriate lenses based on prescriptions and usage needs. Manage orders, prepare quotations, track deliveries, and maintain accurate records in company systems. Handle phone and email communications, resolve issues, and ensure a positive customer experience. Collaborate with sales, warehouse, and finance staff to ensure smooth operations and timely fulfillment of wholesale lens orders.