Customer Representative

Company Description eden chocolatier is a premium chocolate brand dedicated to crafting high-quality confectionery for discerning customers. The company focuses on using carefully selected ingredients and refined techniques to deliver exceptional taste and presentation. eden chocolatier aims to create memorable experiences through its products and in-store service. Team members are encouraged to share a passion for chocolate, hospitality, and attention to detail. Role Description The Customer Representative role at eden chocolatier is a full-time, on-site position based in Kuwait City. In this role, the Customer Representative interacts with customers in-store, answers questions about products, assists with selections, and processes sales at the point of purchase. Daily responsibilities include handling inquiries, managing returns or exchanges, maintaining product displays, and ensuring that the store remains clean and welcoming. The Customer Representative also helps resolve customer issues promptly, supports promotional activities, and collaborates with team members to deliver a consistent, high-quality customer experience. Qualifications • Strong customer-facing skills, including Customer Service and Customer Support, with a focus on building positive relationships. • Ability to enhance Customer Experience and Customer Satisfaction through attentive listening, empathy, and solution-oriented approaches. • Clear and professional Communication skills, both verbal and written, to interact effectively with customers and team members. • Interest in premium chocolate products and willingness to learn product details to guide customers confidently. • Previous experience in retail, hospitality, or similar customer-oriented roles is beneficial. • Ability to stand for extended periods, work flexible shifts, and handle peak customer volumes calmly. • Basic numeracy and point-of-sale system skills for handling transactions accurately. • Fluency in English; proficiency in Arabic or other languages is an advantage.

Strong customer-facing skills, including Customer Service and Customer Support, with a focus on building positive relationships. Ability to enhance Customer Experience and Customer Satisfaction through attentive listening, empathy, and solution-oriented approaches. Clear and professional Communication skills, both verbal and written, to interact effectively with customers and team members. Interest in premium chocolate products and willingness to learn product details to guide customers confidently. Previous experience in retail, hospitality, or similar customer-oriented roles is beneficial. Ability to stand for extended periods, work flexible shifts, and handle peak customer volumes calmly. Basic numeracy and point-of-sale system skills for handling transactions accurately. Fluency in English; proficiency in Arabic or other languages is an advantage.

Interact with customers in-store, answer questions about products, assist with selections, and process sales at the point of purchase. Handle inquiries, manage returns or exchanges, maintain product displays, and ensure the store remains clean and welcoming. Help resolve customer issues promptly, support promotional activities, and collaborate with team members to deliver a consistent, high-quality customer experience.