Retail Learning Manager - Kuwait & Qatar

About the role

Responsibilities

• The Retail Learning Manager (Kuwait & Qatar) is responsible for driving learning and development across the retail market, ensuring teams have the knowledge, skills, and capabilities to deliver exceptional client experiences and achieve business objectives. Partnering closely with Retail Leadership, Store Directors, Team Managers, and regional and global learning teams, the role will identify development needs, deliver impactful learning initiatives, and foster a culture of continuous learning, coaching, and feedback. The objective is to develop confident Tiffany & Co. Brand Ambassadors who embody the Maison’s values, demonstrate excellence in client experience, and contribute to business performance.
• Learning & Development Strategy
• - Develop and implement retail learning plans aligned with business objectives and regional and global learning priorities.
• - Identify learning needs and capability gaps through store visits, performance analysis, and collaboration with retail leadership.
• - Create and maintain monthly learning calendars, incorporating daily huddles, in-store training, regional sessions, and development initiatives.
• - Partner with global and regional learning teams to implement training programmes and adapt learning materials to local needs.
• Retail Excellence & Performance Coaching
• - Observe client interactions and selling behaviours to identify opportunities to improve client experience, product knowledge, brand storytelling, and selling skills.
• - Partner with Store Directors and Team Managers to analyse sales performance, NPS scores, and other business indicators to identify development opportunities.
• - Deliver targeted coaching and learning solutions to improve individual and store performance.
• - Support store leaders in developing their coaching, feedback, and people management capabilities to strengthen team performance.
• Training Preparation & Delivery
• - Design, coordinate, and facilitate engaging training programmes covering product knowledge, client experience, selling skills, brand storytelling, and leadership development.
• - Lead onboarding and induction for new hires, ensuring a strong understanding of Tiffany & Co.’s heritage, values, products, and service standards.
• - Partner with store leadership and subject matter experts to deliver relevant and impactful learning experiences.
• - Facilitate regional training sessions, peer mentorship programmes, and other initiatives that encourage continuous learning and knowledge sharing.
• Learning Effectiveness & Development
• - Track training participation, maintain employee learning records, and monitor progress against development plans.
• - Evaluate the effectiveness of learning initiatives through feedback, observed behaviours, and business performance indicators.
• - Identify opportunities for continuous improvement and ensure learning solutions deliver measurable impact.
• - Support talent development and succession planning by identifying capability gaps and recommending targeted development opportunities.

Skills

• Learning and development strategy
• Training program design
• Coaching and feedback
• Onboarding and induction
• Retail training
• Product knowledge training
• Brand storytelling
• Leadership development
• Performance analysis
• NPS analysis
• Learning measurement and evaluation
• Regional and global collaboration
• Knowledge sharing facilitation
• Talent development and succession planning