Customer Service Representative

Position Title: Customer Service Representative – Al Fattan Hub Dubai Under supervision of and reporting to the General Manager and working alongside with the Sales & Operations Supervisor, to oversee operations within our Services Office Industry. The Customer Service Representative will be responsible for the efficient and effective functioning of the office facility, ensuring the highest level of delivery service to our clients. Key Responsibilities: Front Desk Management: ● Greet clients and visitors in a warm and professional manner. ● Answer and direct phone calls promptly and efficiently. Address client inquiries, concerns, and feedback promptly and effectively. ● Manage incoming and outgoing mail and deliveries. Assist in keeping the reception area clean and tidy, always. ● Proactively identify opportunities to enhance client satisfaction and loyalty through value-added services. Customer Support: ● Assist clients with inquiries and provide information about the business center’s services and facilities. ● Handle client complaints and issues, ensuring timely resolution and client satisfaction. ● Fulfil all reasonable requests from guests, clientele and employees to ensure their comfort, satisfaction and safety. Communication and Collaboration: ● Facilitate clear and timely communication between clients and internal teams to ensure alignment and mutual understanding. ● Collaborate with sales, marketing, finance, and other departments to support client needs and organizational objectives. ● Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via email. ● Serve as a liaison between clients and internal stakeholders, conveying feedback, requirements, and expectations effectively. Problem Resolution and Conflict Management: ● Address client issues, challenges, and conflicts in a proactive and professional manner. ● Work closely with internal teams to resolve client-related issues and implement corrective actions. ● Mitigate risks and prevent potential escalations by identifying and addressing root causes of problems. ● Always adhere to all company policies and procedures and licensing laws. ● Administrative Support: ● Provide administrative assistance and operational support as needed, including data entry, document management, and scheduling. Schedule and coordinate meetings, appointments, and conference room bookings. ● Assist with the preparation of reports, presentations, and proposals for clients and internal stakeholders. ● Maintain accurate records, files, and databases related to client interactions and operational activities. Facility Management: ● Ensure the reception area, meeting rooms, and common areas are clean, organized, and well-maintained. ● Coordinate with maintenance and cleaning staff to address any facility-related issues. ● Conduct regular pantry supplies and maintenance checks throughout the day and report any purchase request and security issues to Center Manager / Floor Supervisor. Client Relationship Management: ● Build and maintain positive relationships with clients, understanding their needs and providing tailored support. ● Assist in the onboarding process for new clients, ensuring a smooth transition. Coordinate with various suppliers to fulfil company and client requirements. Salary Range: 5000 - 7000 AED Based on Experience. Working hours: 8:00 AM – 5:30 PM Monday – Friday. Included in the Saturday Rota 10:00 AM - 1:00 PM The Customer Service Representative plays a pivotal role in maintaining the smooth operation of our business center and ensuring a positive experience for our clients and visitors. If you possess the required qualifications and are passionate about delivering exceptional service, we invite you to apply for this exciting opportunity.

No distinct 'Requirements', 'Qualifications', 'What you need', or 'Minimum qualifications' section found. The posting describes duties and expectations but does not list formal prerequisites as a separate section.