Senior Infrastructure Engineer

Role: Senior Infrastructure Engineer – Active Directory & VMware (L3/SME) Location: Bahrain Experience: 10–15 Years Nationality: Bahraini Job Summary We are looking for an experienced and technically strong Active Directory & VMware SME / L3 Engineer to manage, support, troubleshoot, and optimize enterprise IT infrastructure. The ideal candidate will possess deep technical expertise in Microsoft Active Directory and VMware virtualization technologies, along with the ability to lead technical discussions, resolve complex infrastructure issues, and independently manage customer engagements. The candidate should demonstrate strong L3-level troubleshooting capabilities, technical leadership, and excellent customer-facing communication skills. Key Responsibilities 1. Active Directory & Microsoft Infrastructure Design, administer, maintain, and troubleshoot Microsoft Active Directory environments. Manage Active Directory Domain Services (AD DS), Group Policy Objects (GPOs), DNS, DHCP, and domain controllers. Handle user and computer account management, authentication, authorization, and access control. Troubleshoot complex AD replication, authentication, Group Policy, and domain connectivity issues. Support AD security, hardening, auditing, and identity management best practices. Manage Active Directory upgrades, migrations, and infrastructure improvements. 2. VMware Virtualization Administer and support VMware vSphere and ESXi environments. Manage VMware vCenter, virtual machines, clusters, resource allocation, and high availability. Troubleshoot complex virtualization, performance, connectivity, and capacity-related issues. Support VMware HA, Distributed Resource Scheduler (DRS), vMotion, and Storage vMotion. Perform virtual machine provisioning, configuration, patching, upgrades, and lifecycle management. Monitor infrastructure performance and recommend improvements to ensure stability and availability. 3. L3 Support & Technical Troubleshooting Provide advanced L3/SME-level technical support for critical infrastructure incidents. Lead root-cause analysis (RCA) and implement permanent corrective and preventive actions. Resolve escalated incidents and problems within agreed service-level agreements (SLAs). Support major incident management and coordinate with relevant technical teams. Develop technical documentation, troubleshooting procedures, and knowledge articles. Identify recurring issues and recommend proactive measures to improve infrastructure reliability. 4. Customer & Technical Leadership Independently lead customer-facing technical discussions and workshops. Act as the primary technical point of contact for Active Directory and VMware-related matters. Understand customer requirements and recommend appropriate technical solutions. Explain complex technical issues, risks, and resolutions to customer stakeholders. Coordinate with internal teams, vendors, and customers to deliver infrastructure solutions. Provide technical guidance and mentoring to L1/L2 engineers and other support teams. Required Skills & Qualifications 10–15 years of experience in IT infrastructure, systems administration, and enterprise infrastructure support. Strong hands-on expertise in Microsoft Active Directory and VMware virtualization technologies. Proven experience in L3 support, advanced troubleshooting, and technical escalation management. Experience managing enterprise-scale Windows Server and VMware environments. Strong understanding of DNS, DHCP, GPO, AD replication, authentication, and access management. Hands-on knowledge of VMware vSphere, ESXi, vCenter, HA, DRS, and vMotion. Excellent analytical, problem-solving, and root-cause analysis skills. Strong customer-facing communication, presentation, and stakeholder management skills. Ability to work independently and lead technical discussions with customers. Preferred Qualifications VMware VCP certification or equivalent VMware expertise. Microsoft Windows Server / Active Directory certifications. Experience with PowerShell scripting and infrastructure automation. Knowledge of infrastructure monitoring, backup, disaster recovery, and business continuity. Experience in enterprise IT service management and ITIL-based support processes.

10–15 years of experience in IT infrastructure, systems administration, and enterprise infrastructure support. Strong hands-on expertise in Microsoft Active Directory and VMware virtualization technologies. Proven experience in L3 support, advanced troubleshooting, and technical escalation management. Experience managing enterprise-scale Windows Server and VMware environments. Strong understanding of DNS, DHCP, GPO, AD replication, authentication, and access management. Hands-on knowledge of VMware vSphere, ESXi, vCenter, HA, DRS, and vMotion. Excellent analytical, problem-solving, and root-cause analysis skills. Strong customer-facing communication, presentation, and stakeholder management skills. Ability to work independently and lead technical discussions with customers.

1. Active Directory & Microsoft Infrastructure: Design, administer, maintain, and troubleshoot Microsoft Active Directory environments. Manage Active Directory Domain Services (AD DS), Group Policy Objects (GPOs), DNS, DHCP, and domain controllers. Handle user and computer account management, authentication, authorization, and access control. Troubleshoot complex AD replication, authentication, Group Policy, and domain connectivity issues. Support AD security, hardening, auditing, and identity management best practices. Manage Active Directory upgrades, migrations, and infrastructure improvements. 2. VMware Virtualization: Administer and support VMware vSphere and ESXi environments. Manage VMware vCenter, virtual machines, clusters, resource allocation, and high availability. Troubleshoot complex virtualization, performance, connectivity, and capacity-related issues. Support VMware HA, Distributed Resource Scheduler (DRS), vMotion, and Storage vMotion. Perform virtual machine provisioning, configuration, patching, upgrades, and lifecycle management. Monitor infrastructure performance and recommend improvements to ensure stability and availability. 3. L3 Support & Technical Troubleshooting: Provide advanced L3/SME-level technical support for critical infrastructure incidents. Lead root-cause analysis (RCA) and implement permanent corrective and preventive actions. Resolve escalated incidents and problems within agreed service-level agreements (SLAs). Support major incident management and coordinate with relevant technical teams. Develop technical documentation, troubleshooting procedures, and knowledge articles. Identify recurring issues and recommend proactive measures to improve infrastructure reliability. 4. Customer & Technical Leadership: Independently lead customer-facing technical discussions and workshops. Act as the primary technical point of contact for Active Directory and VMware-related matters. Understand customer requirements and recommend appropriate technical solutions. Explain complex technical issues, risks, and resolutions to customer stakeholders. Coordinate with internal teams, vendors, and customers to deliver infrastructure solutions. Provide technical guidance and mentoring to L1/L2 engineers and other support teams.