BMS Operator (Data Center)

Role Overview The BMS Operator ensures continuous, safe, and efficient operation of the Building Management System (BMS) and related monitoring platforms in a data center environment. The role focuses on real-time monitoring, alarm management, first-line diagnostics, incident escalation, and accurate logging for all facility systems (power, cooling, security, and environment), working closely with ELV, Electrical, Mechanical/HVAC, and Operations teams to maintain uptime and meet SLAs. Key Responsibilities Monitoring & Control • Continuously monitor BMS dashboards for HVAC, power, environmental and security subsystems (CRAC/CRAH, chillers, cooling towers, pumps, AHUs, transformers, UPS, generators, PDUs, PDU-R, access control, fire alarm interfaces). • Track environmental setpoints (temperature, humidity, differential pressure) and alarm thresholds, ensuring compliance with approved operational envelopes. • Execute operator-level controls (start/stop, mode changes) per SOPs and change control approvals. Alarm Management & First-Line Response • Acknowledge, categorize, and triage alarms (critical/major/minor) in real time. • Perform first-line diagnostics (check trends, statuses, interlocks, field device health); apply safe temporary measures when authorized. • Escalate to the ELV Engineer or on-call discipline owners (Electrical/Mechanical/HVAC/Network) per the escalation matrix and within SLA timeframes. • Initiate incident tickets/work orders and ensure accurate timestamps, narrative, and resolution notes. Data, Trends & Reporting • Maintain shift logs, alarm journals, and handover reports (events, actions, pending work orders, risk items). • Build and review trend analyses (e.g., coil ΔT, PUE proxies, chiller COP indicators, UPS load %, room temperature stability). • Produce daily/weekly/monthly dashboards for the ELV Engineer covering alarms, MTTA/MTTR, nuisance alarms, and recurring fault patterns. • Support root-cause analysis (RCA) by exporting data, screenshots, and sequence-of-events (SOE) reports. SOPs, Change & Compliance • Operate strictly under SOPs, MOPs, EOPs and permit-to-work/lockout-tagout (LOTO) protocols. • Adhere to Change Management (no setpoint/logic changes without approved CR). • Assist with audit readiness (Tier requirements, internal QA, regulatory inspections); keep point lists, graphics, and device inventories current. System Health & Housekeeping • Report and track graphic issues, incorrect point bindings, device comms failures, and stale/nuisance alarms. • Coordinate with ELV/controls vendors for patching, backups, seasonal tuning, and graphics/logic enhancements. • Verify time synchronization, trend retention, and database backups per policy. Coordination & Communication • Provide clear shift handovers and incident briefings. • Liaise with Electrical/Mechanical teams during planned maintenance (PM) to prevent false alarms and keep monitoring accurate. • Support facility drills and simulations (power events, fire scenarios, loss-of-cooling).